Hisense washing machine not spinning

[Lizzo]

Hi All,
I have has a little search and can't find the answer to my problem.

So these things may or may not be connected, but please stay with me.

1) I recently noticed that my washing machine did not seem to be cleaning things as well as it used to.
2) I have noticed in recent weeks that when the machine is off I often see a dimly lit "6" on the display (pictured). I haven't noticed it in the 3 years we've had the machine. It doesn't look like the usual error message as that normally has an "F" along with it.
3) Today I did a towel wash, and am wondering whether it may have been a little heavy for the machine. At the end of the cycle I put it on to do an extra spin, as I always do, but noticed that it started the count down but wasn't spinning. It briefly displayed the error "F08" but hasn't done this since - despite me trying to spin the machine multiple times. The towels were pretty wet so I don't think it did the spin that came with the cycle, either.

Things I have noticed/tried:
- The towels were warm when I took them out, probably over an hour after it finished washing, so I know it did warm the water up.
- I checked the filter and nothing was blocking it. I did also notice the impeller spinning as it was set to "Spin" at the time (although the drum wasn't spinning).
- I have tried a spin cycle with an empty drum, but it still won't spin. I saw a brief jerk of movement when I hit go, but it probably moved a centimetre or something.
- When I manually spin the drum it is judder, but not too noisy.

I would like to try to resolve this without having to call a professional, but acknowledge this may not be possible.

Any advice/ideas?

Thanks in advance!

 

[mattylad]

Just a 6 is not in the error code list so I'm not sure what that means.

Here are the error codes.

Hi Sense Washing Machine Error Codes - Service 87

Have you got an issue with your HI Sense washing machine? Read the blog post from the washing machine experts at Service 87 or call us today on 01420 481120.

www.service87.co.uk

 

[mattylad]

Although googles AI suggests:
A Hisense washing machine displaying error code 6, often denoted as F06, typically indicates a motor tachometer error, meaning the washing machine is not detecting the correct motor speed. This suggests a problem with the motor or its associated components.

Here's a more detailed breakdown and troubleshooting steps:

Understanding the Error:

• F06 (or E06): This error code signifies a communication problem between the washing machine's control unit and the motor, specifically the tachometer (a component that measures motor speed).

 

[Lizzo]

Thank you for responding. I don't think it's an error code, as it comes on when the machine is off!! I may have to call them on Monday to ask if it is related..!

I assume I have to take the back off to gather some more info about the belt etc. before I can start to figure this out...

 

[jj4091]

If it has them, check the motor brushes are not worn down or sticking in their holders as a first step.

 

[mattylad]

As I have one of these, please do return and let us know the result of your telephone call.
btw, googles ai suggests unplugging it for a few minutes.
As this works with most computer related stuff, it's worth a try.