How to reset pyronix enforcer tamper alarm

[harbottle]

Hi I would appreciate any help to reset a control panel tamper alarm on my pyronix enforcer control panel. I put the alarm in engineer mode and opened the control panel and when I closed it up I have the tamper alarm and I can't reset it. I have searched through the programming manual with no success. Can anyone give me any clues please.

Thanks

 

[sparkymarka]

Press yes ? Or the lid is not on correct/ tamper switch not seated
Does it say panel tamper

 

[harbottle]

Thanks for your reply
It says control panel case tamper, I can hear the switch clicking when I put the control panel on I just cant get the message to clear. the unit is only a few weeks old.

 

[secureiam]

if you hold the case in are you able to reset the system?

an engineers reset is different to a user reset, not sure what its set at as default, but once the tamper is secured and a user reset didn't work then an engineers reset should be tried.

 

[harbottle]

I have held the switch in by hand and still no reset. I installed the alarm and have not changed any default passwords. I have not been able to find any reset info in the engineers manual.

 

[sparkymarka]

Enter engineer code , go into programming ....then either scroll all options to exit engineer or quick way back arrow B till it says exit engineer , if that's not clearing it sounds like a faulty back tamper

 

[harbottle]

I have checked the tamper switch with my meter and it is working ok, I tried Pyronix help and support but they only deal with trade customers so no joy there. The alarm still works fine but the tamper message is really bugging me. would a clean start sort it out?

 

[secureiam]

the case tamper isn't clearing after a user or engineers reset and your sayings its secure.

I would be doubtful if the system being defaulted is going to help from what you have said, but it would be your next option as a last resort.

Just feel you may be holding some vital piece of information back, it should clear once secured and an engineers reset performed.

Have you done an engineers reset?

 

[harbottle]

The thing is I don't know how to do an engineers reset. I have the engineers code number, should just entering this reset the tamper alarm? or is there some other way of resetting it when I am in engineers mode, I cant think of any info i'm holding back, why would I?

 

[sparkymarka]

Are you sure you have the engineer code ? What does the panel say when you enter the code ? Set / used ? Press no , no what options does it give you ?

 

[harbottle]

My alarm has all the default settings still in so yes I have the engineers code, It gives me all the options described in the programming manual, but I cant find any reference to resetting a tamper alarm.

 

[sparkymarka]

It's faulty then .... send it back

 

[secureiam]

if you have done the resets then it must be faulty.

you could try mains off, battery off battery on, secure case, mains on

 

[sparkymarka]

Pressing yes resets version 10 default on case tamper no problems ....not sure how you tested the back tamper switch as it's soldered onto the pcb ? Any reading could be going via the pcb without desoldering the switch !

 

[Alarm Engineer]

It should reset just by entering code & pressing yes or no as long as the switch is down & not set up as engineer reset. Try powering panel down & up again. If not as previously mentioned go into engineer mode then press A to escape. If not Panel is buggered, not surprising as it’s an over rated peice of tat imo...