I was a bit unsure whether I was allowed to post this but have read the rules and think it is ok. In any case I really need to get this off my chest. Im easy going and take the rough with the smooth but this took the cake.
I was at Howdens today to order some stuff and took along the builder who is doing some installation work for me.
I have never in my life had such rude and unpleasant and sloppy unprofessional customer service, right from the receptionist/sales girl to the loading bay staff. Having given them the measurements I needed and them saying it was ok and the material would be cut as ordered, when I went to collect it at the loading bay it was obviously the wrong size.
The loading bay personnel then said in a not so soft voice that 'if they (meaning the two of us) could speak english mistakes would not happen like this' ... they didn't say it in such polite terms. Then they went on to make some nasty racist comments supposedly only to each other but was plain to hear.
The fact was:
a) the order was written down for them to follow
b) i am English born and bred (not the point I know), cockney actually but speak English!
c) my builder is originally from Eastern European (but speaks perfectly good English).
I am writing to the HQ of Howdens and a copy to the store that I got the material from.
I will never under any circumstances buy from Howdens again.
Feel a bit better now.
Jack
I was at Howdens today to order some stuff and took along the builder who is doing some installation work for me.
I have never in my life had such rude and unpleasant and sloppy unprofessional customer service, right from the receptionist/sales girl to the loading bay staff. Having given them the measurements I needed and them saying it was ok and the material would be cut as ordered, when I went to collect it at the loading bay it was obviously the wrong size.
The loading bay personnel then said in a not so soft voice that 'if they (meaning the two of us) could speak english mistakes would not happen like this' ... they didn't say it in such polite terms. Then they went on to make some nasty racist comments supposedly only to each other but was plain to hear.
The fact was:
a) the order was written down for them to follow
b) i am English born and bred (not the point I know), cockney actually but speak English!
c) my builder is originally from Eastern European (but speaks perfectly good English).
I am writing to the HQ of Howdens and a copy to the store that I got the material from.
I will never under any circumstances buy from Howdens again.
Feel a bit better now.
Jack