My 3 year old HE30 pcb has blown for the 2nd time. The first one went a week after the warranty expired. I rang Ideal at the time to see if they would replace it as a goodwill gesture, but they wouldn't
Last week the hot water stops working and the display is showing an error code which equates to pcb replacement. I switched the boiler off for a couple of minutes and then switched it back on. Bang! and a strong smell of burning pcb.I rang Ideal customer services and explained that this was the 2nd time it has blown and that it is less than 12 months since the first pcb was replaced.
"Oh the pcb is only guaranteed for 12 months if fitted by an Ideal engineer!! Otherwise there's nothing we can do"
Is this a common problem or have I just been unlucky. There is no sign of any water leaks around the pcb.
I can't believe that a genuine Ideal product costing near on £200 is not guaranteed unless fitted by Ideal. Just wanted to vent my frustration at having to shell out more money on a boiler that is obviously not fit for purpose and a manufacturer with a real cr@p attitude to customer service.
Last week the hot water stops working and the display is showing an error code which equates to pcb replacement. I switched the boiler off for a couple of minutes and then switched it back on. Bang! and a strong smell of burning pcb.I rang Ideal customer services and explained that this was the 2nd time it has blown and that it is less than 12 months since the first pcb was replaced.
"Oh the pcb is only guaranteed for 12 months if fitted by an Ideal engineer!! Otherwise there's nothing we can do"
Is this a common problem or have I just been unlucky. There is no sign of any water leaks around the pcb.
I can't believe that a genuine Ideal product costing near on £200 is not guaranteed unless fitted by Ideal. Just wanted to vent my frustration at having to shell out more money on a boiler that is obviously not fit for purpose and a manufacturer with a real cr@p attitude to customer service.