As some may be aware in the past I have worked for a London borough.
Though I was not in housing if one of my clients failed to open the door on a pre-arranged visit
and they were deemed frail to the info we had. I would make every effort
to recontact them, follow through with other contacts on file, including the alerts systems
we had. If I had met the client before and knew them well and they failed to keep an appointment,
I'd action my 'ensure all is well plan' ASAP EG contact nominated friend/family, dcotor and even
carefully look through a letterbox, windows, knock on neighbours doors etc etc.
A few years into my job at soc services a client fails to open the door to me. I knew they were pretty
good with keeping appts but i was also aware they were frail. We did not have mobiles those days.
I went to the phone box to call them no response. I knocked on neighbours doo one told me to basically p off
but thankfully I persevered and I went around the back of this neighbours house and jumped the fence
and looked through the window and my client had fallen in the kitchen and was on the floor.
TBH, I thought about not bothering as i was late for the next appointment but thankfully
my caring nature came to my aid along with my systematic common-sense risk evaluations
before the days they really took off. Any police and ambulance called, the door kicked in and my client was ok after a night in hospital.
What happened in the flat that is in the link I posted and the people that rent out the property, it is beyond belief that something like
this reported several times is ignored.
Sadly HA's, councils still have confusing procedures and risk assessments and I guess Covid did not help.
I still find it incredible that it took them this long, especially after the reports of the smell.
So, so sad and as people get older, often more and more people lose contact with family/friends or the family etc is no longer there.
Heads must roll and not just this organisation should learn from their mistake but other organisations must learn from this and also review their processes.