Internet / DSL issues

[joe384]

Hi all,

I had a BT line installed way back last year (with PlusNet).

I haven't had the modem connected for over 6 months as I've been doing all sorts of bits with the house. Connected it today but it wouldn't connect.

Could the line have got disconnected after a while?
It doesn't look like the pole has suffered damage in our recent high winds.

Before I contact BT / PlusNet, I'll try the test socket tommorow with a phone, but are there any other ways of checking the actual line is good?

 

[Wayners]

Test your own line

https://www.bt.com/help/check-service-status

 

[Diver Fred]

Can you make (landline) 'phone calls?
Do you have dial tone at the point you plug the modem in?

Get a micro-filter pack and plug that into the master socket to see if the modem connects. You probably had one included with the modem.

 

[joe384]

What a idiot

I was connected to the broadband WAN port rather than the DSL port. Weirdly, I always assumed rj45 sockets were keyed differently so it never occured to me I might have done that

Broadband is ok although my line speed has dropped from 78Mbps (last year) to 38Mbps, when I did another speed test I was getting only 20Mbps.
I am very close to the cabinet, could the low speed just be contention issues?