Is my boiler fitted correctly?

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Hi there, living in a new build flat. Kitchen always freezing - paid for thermal imaging/air tightness test and failed! One issue is apparently how the boiler is fitted. There is a whole in the ceiling and no insulation on pipes (my neighbours have this). Unsure how to correct. Builder wants to just put up plaster board but surely insulation is needed.

Please help dreading another winter
 

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Plasterboard should be fine for the hole in the ceiling. I’d be more worried about the flue elbow :oops:
 
Plasterboard should be fine for the hole in the ceiling. I’d be more worried about the flue elbow :oops:
yep stop using the boiler immediately the elbow is not connected correctly to the boiler possibility of fumes that can kill
 
thanks for replying. What wrong with the flue elbow?
yep stop using the boiler immediately the elbow is not connected correctly to the boiler possibility of fumes that can kill
What he said ^^^^. Also being a flat, a possible risk of migration if anyone above you because of that gap. How old is the new build? Is it landlord or owner occupied? Might need to have a carbon monoxide alarm fitted.
 
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