Hi, I would really appreciate some advice from builders. We had our porch updated three years ago. A local double glazing company came in, replaced the windows/front door and changed the flat roof to a tiled roof. A few months ago, when all the bad weather came, we started to get water running down the inside wall. I should say that this wall always takes a battering as we are close to the sea.
We called the company back under the 10 year guarantee and the surveyor told us that the problem was due to them leaving the old lead water trays in place. He showed us the old tray sticking out each side of the new roof and said that this should have been removed when the new roof was installed. He explained that this was running right across the inside wall and he showed us the bricks all wet along the line. He said he would report back to the company.
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The company have now come back and said that new lead trays need to be installed above the roof to solve the problem and that this would normally cost £800 but they will do it for £500. I pointed out that they quoted for a porch (not a porch that leaks) and that we would like the problem corrected. They said that there is no legal obligation to fit these trays unless we had asked for them when they quoted for the work? Surely they quoted for a water tight porch.
I would really appreciated some advice - is it normal practice to leave the old lead tray in place or should this have been removed. Should we be expected to pay for this extra work. We are not bothered what they actually do, we just want a porch fit for purpose. Thank you so much for any advice.
We called the company back under the 10 year guarantee and the surveyor told us that the problem was due to them leaving the old lead water trays in place. He showed us the old tray sticking out each side of the new roof and said that this should have been removed when the new roof was installed. He explained that this was running right across the inside wall and he showed us the bricks all wet along the line. He said he would report back to the company.
//media.diynot.com/101000_100543_73162_29931032_thumb.jpg
//media.diynot.com/101000_100543_73165_87544366_thumb.jpg
//media.diynot.com/101000_100543_73163_21680721_thumb.jpg
//media.diynot.com/101000_100543_73164_34889208_thumb.jpg
The company have now come back and said that new lead trays need to be installed above the roof to solve the problem and that this would normally cost £800 but they will do it for £500. I pointed out that they quoted for a porch (not a porch that leaks) and that we would like the problem corrected. They said that there is no legal obligation to fit these trays unless we had asked for them when they quoted for the work? Surely they quoted for a water tight porch.
I would really appreciated some advice - is it normal practice to leave the old lead tray in place or should this have been removed. Should we be expected to pay for this extra work. We are not bothered what they actually do, we just want a porch fit for purpose. Thank you so much for any advice.