Line Test - account with Utility Warehouse

[endecotp]

Asking for a friend...

They have a traditional copper (Openreach) phone line. Account is with Utilities Warehouse. Broadband still works but analogue phone has stopped working, no dial tone. Is there a way to do a "line test" of some sort?

I recall that there might be a magic number that you can dial to get the exchange to do a test and call you back, but that's not going to work with no dial tone. Googling I can find a web page where BT customers can log in and do a line test on their own line (I think), but I don't find anything similar for Utilities Warehouse.

Any ideas?

Thanks.

 

[cross thread]

In my area all phones are now only digital

 

[endecotp]

In my area all phones are now only digital

Sure. Not the case everywhere yet though.

 

[flameport]

Is there a way to do a "line test" of some sort?

Not for the end user unless the provider has exposed such a test on their website or similar.
Utility Warehouse are the only ones who can do anything, and don't expect them to do much.

However before contacting them, try plugging the phone into the socket on the router, as it's not impossible that the line has been migrated to VoIP and they 'accidentally forgot' to tell the user about this.

 

[endecotp]

Update: UW have acknowledged that "there is a fault on the line".

it's not impossible that the line has been migrated to VoIP and they 'accidentally forgot' to tell the user about this.

Yes, that's the sort of thing I fear.