Ok, a bit of a story to start...
Back in Feb, I saw a man in an orange jacket opening the flap at the top of the drive where the water shut off valve goes and looking a stick down and putting his ear to it before wandering off to the next house.
A week later Severn Trent phoned to say they detected a leak.
They sent someone out to look at it. He fitted a meter temporarily and calculated that it was losing 180L per hour.
He said we would need a gassing team and would organise one.
A few weeks later we get a call from Severn Trent to say they will be with us in ten minutes. I am if they are the gassing team and they said no, they have to come and fit a meter first to see how much it is leaking. I explained that they had already done this, so they said they would organise a gassing team instead.
A few weeks later the gassing team turned up. They tested it and found it to be leaking out of the box at the top where the shut off valve is. So they said that was their issue.
The organised for a team to replace the box, this took a month or so. Eventually they came and dug it up, replaced the box, and filled in the hole and re surfaced all whilst we were at work without telling us they were coming. They posted a note through saying "Leak fixed"
A couple of weeks later, a Severn Trent employee knocks on the door to say he had detected a leak. He fits a meter and it is losing 180L per hour.
They send the gassing team.
The gassing team find it is leaking at the box.
They send a team to fix it, they dig it up and conclude that the team that filled it in had damaged it.
They fix it. Note through door to say it is fixed.
It gets filled back in the next day.
We've heard nothing for a couple of months.
Then on Friday, a letter came through the door to say they have detected a leak . Again, 180L per hour
So 8 months later it is apparently still leaking 180L per hour.
Each time they have fixed it they have not tested it after to see if it is still leaking. CCTV from the first one shows they didn't, talking to them on the second dig they said they aren't trained to test.
So now it looks like we are back to gassing again, which will come out of the box at the top again.
In the 8 months alone that would be over 1 million litres of water wasted and flowing under our property somewhere. They have admitted that it could have been leaking for years before as they don't test that often.
We have great pressure in the taps and no obvious boggy patches anywhere outside.
Where would you go with this? Would you get them to come back and test again and go through all the same again?
Would you just replace the supply pipe to the house (it currently goes down the drive, under the garage floor, under the kitchen floor and pops up under the sink to the stop tap. A new one could go down the drive under the garage floor, then emerge there and go through the wall into the kitchen, then it would be at the back of a couple of kitchen cupboards before going to the rising main.
Would you be worried about the millions of litres of water going under the property?
Would appreciate thoughts!
Thanks
Back in Feb, I saw a man in an orange jacket opening the flap at the top of the drive where the water shut off valve goes and looking a stick down and putting his ear to it before wandering off to the next house.
A week later Severn Trent phoned to say they detected a leak.
They sent someone out to look at it. He fitted a meter temporarily and calculated that it was losing 180L per hour.
He said we would need a gassing team and would organise one.
A few weeks later we get a call from Severn Trent to say they will be with us in ten minutes. I am if they are the gassing team and they said no, they have to come and fit a meter first to see how much it is leaking. I explained that they had already done this, so they said they would organise a gassing team instead.
A few weeks later the gassing team turned up. They tested it and found it to be leaking out of the box at the top where the shut off valve is. So they said that was their issue.
The organised for a team to replace the box, this took a month or so. Eventually they came and dug it up, replaced the box, and filled in the hole and re surfaced all whilst we were at work without telling us they were coming. They posted a note through saying "Leak fixed"
A couple of weeks later, a Severn Trent employee knocks on the door to say he had detected a leak. He fits a meter and it is losing 180L per hour.
They send the gassing team.
The gassing team find it is leaking at the box.
They send a team to fix it, they dig it up and conclude that the team that filled it in had damaged it.
They fix it. Note through door to say it is fixed.
It gets filled back in the next day.
We've heard nothing for a couple of months.
Then on Friday, a letter came through the door to say they have detected a leak . Again, 180L per hour
So 8 months later it is apparently still leaking 180L per hour.
Each time they have fixed it they have not tested it after to see if it is still leaking. CCTV from the first one shows they didn't, talking to them on the second dig they said they aren't trained to test.
So now it looks like we are back to gassing again, which will come out of the box at the top again.
In the 8 months alone that would be over 1 million litres of water wasted and flowing under our property somewhere. They have admitted that it could have been leaking for years before as they don't test that often.
We have great pressure in the taps and no obvious boggy patches anywhere outside.
Where would you go with this? Would you get them to come back and test again and go through all the same again?
Would you just replace the supply pipe to the house (it currently goes down the drive, under the garage floor, under the kitchen floor and pops up under the sink to the stop tap. A new one could go down the drive under the garage floor, then emerge there and go through the wall into the kitchen, then it would be at the back of a couple of kitchen cupboards before going to the rising main.
Would you be worried about the millions of litres of water going under the property?
Would appreciate thoughts!
Thanks
