Microsoft 365

[DP]

Every so often I cannot save Excel worksheet as it needs "Activate" to be actioned

I go to "Already have a subscription"

Email address appears and Next box which I click on gives following box

I enter password

I get following

If I enter last 4 digits of phone number instead, then I am told

Does not say what to do next.

Is there a number I can call for help?
Any of you clever chaps, do you have a solution?


One link I got looks like a scam as is asking for £1.00 payment. Do not mind paying this small amount but do not know if it is a scam or genuine option

TIA

 

[CountryFan]

Microsoft 365 support

 

[Stattman]

Suggest uninstalling office, rebooting and try reinstalling. Your subscription is tied to your Microsoft account so there should be no need to pay £1, never been asked ever… MS will already have your card details on record for recurring payments. Do check you have anti-virus enabled. If you ever suspect unusual behaviour etc, a full reset of your computer is important to try and flush out malware. Good luck