1. Visiting from the US? Why not try DIYnot.US instead? Click here to continue to DIYnot.US.
    Dismiss Notice

MIELE W820 Front Loader

Discussion in 'Appliances' started by modernhome, 9 Dec 2010.

  1. modernhome

    modernhome

    Joined:
    30 Nov 2010
    Messages:
    13
    Thanks Received:
    0
    Location:
    Sussex
    Country:
    United Kingdom
    Hi all

    Both my parents and I have one of these and were purchased about 16 years ago from new.

    The problem is that they BOTH have started to jump quite badly when attempting to spin if the load is unbalanced and they move out of their space by about an inch or so.

    It is so bad that the wash drum opening has marked the glass on the porthole door.

    They are both installed on level tiled concrete floors and whilst both have been moved during their life (transit bars re-installed religiously).

    It just seems odd that they are both doing this now and never used too so am guessing that something is wearing out.

    If all 4 springs at the top are intact, could it be the shock absorbers becoming too soft?

    Could it be a spin unbalanced sensor fault?

    All suggestions greatly appreciated.

    It is pleasing to state that neither has ever gone wrong in their life other than my parents machine which is now in France, the soap drawer to tub hose split and was easily replaced by myself.
     
  2. fidom

    fidom

    Joined:
    29 Apr 2008
    Messages:
    567
    Thanks Received:
    68
    Country:
    Croatia
    Might be worn drum bearings. Worth getting it fixed though unless you can afford another new Miele machine.
     
    • Thanks Thanks x 1
  3. zipper

    zipper

    Joined:
    20 Nov 2009
    Messages:
    2,789
    Thanks Received:
    505
    Location:
    Aberdeen
    Country:
    United Kingdom
    As fidom says it could be a bearing issue. Open the door & check if there is any up/down slack, then rotate the drum by hand & listen for any rumbling/grinding sounds. If you find either the bearings are history. Worn or busted dampers could also exhibit the symptoms you describe (especially on a machine of this age).
     
    • Thanks Thanks x 1
  4. modernhome

    modernhome

    Joined:
    30 Nov 2010
    Messages:
    13
    Thanks Received:
    0
    Location:
    Sussex
    Country:
    United Kingdom
    Hi all

    Many thanks for your replies, I have checked to see if there is any play on the drum bearings and they appear to be fine. Dad did the same on their machine and equally fine. Not even a slight grumble.

    So, I think I'm going to try the dampers/shock absorbers, and ideas how much they are to source as I can replace them myself.

    Looking on the internet, they seem to be about £70 for the pair, is this reasonable?
     
  5. modernhome

    modernhome

    Joined:
    30 Nov 2010
    Messages:
    13
    Thanks Received:
    0
    Location:
    Sussex
    Country:
    United Kingdom
    HI all again,

    Interestingly, I noticed this morning that when I came downstairs to put the machine on to spin as it had been on Rinse Hold, the drum seemed to have dropped lower than I would expect and am wondering if this is a sign of the shock absorbers having become to soft to support the weight?
     
  6. zipper

    zipper

    Joined:
    20 Nov 2009
    Messages:
    2,789
    Thanks Received:
    505
    Location:
    Aberdeen
    Country:
    United Kingdom
    £70 seems about right for genuine Miele dampers. But if you don't want to spend a fortune on an old machine you could go for something like this http://cgi.ebay.co.uk/MIELE-WASHING...yers_Parts_Accessories_ET&hash=item1e5cb3cd8c (the link might take a little while to re-direct). You ought to take a peek in there first to see what's happened. The dampers could be worn out or one may be broken. The front has to be removed on your machine to change the dampers but it isn't rocket science. And while you're in there it would pay to check the motor brushes as well. Post again if you need further assistance.
     
  7. Olympian2012

    Olympian2012

    Joined:
    14 Dec 2010
    Messages:
    1
    Thanks Received:
    0
    Location:
    Aberdeen
    Country:
    United Kingdom
    Try
    http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=390128247749&ssPageName=STRK:MEWNX:IT

    Genuine Miele parts and very efficient service - even with the Euro exchange rate - much lee expensive NOTE this is for TWO shocks see

    Der Preis gilt für 2 Stück Stossdämpfer !

    further down the listing

    Easiest way to replace shocks is to remove top (two screws - one either side) remove soapdispenser (three star screws)

    Fold a thick pice of carpet or rug 2 or 3 times and place between the two springs and between the drum and the inside of the machine and lay w/machine down so that the drum sits on top of the carpet piece

    View from underneath - two shocjk absorbers are easily removed. Note. bolts will have threadlock so appear tighter than they really are.

    NOTE If you see any 'rusty' water stains in and around the inside of the machine or on the floor ... this means that the BEARINGS (pair)have failed and WILL need replacing. Together with new motor brushes (agree with zipper ... replace as you have front panel open) and inspect the drive belt.

    I am replacing bearings on W806 ... and it is proving very difficult as the inner bearing has completely shattered and looks like it may have been broken/rusted in for a long time. Good luck.
     
  8. zipper

    zipper

    Joined:
    20 Nov 2009
    Messages:
    2,789
    Thanks Received:
    505
    Location:
    Aberdeen
    Country:
    United Kingdom
    I think you may find that this model has a non-removable bottom plate which prohibits access from underneath.
     
  9. gbcambridge

    gbcambridge

    Joined:
    1 May 2012
    Messages:
    9
    Thanks Received:
    2
    Location:
    Cambridgeshire
    Country:
    United Kingdom
    A couple of things: I was looking for a baby guide to shock absorber replacements.... everywhere it is said that it is "easy".. but none of the descriptions of the work that I read were complete. So, this is my attempt.

    First, our W820 has no bottom plate, so access is possible through the base, contrary to what was written above: BUT, you might not need it.. read below.

    The steps are as follows:
    1) Open the washer door. Turn off and disconnect the power.

    2) Remove the top: To do this, take out the two plastic screw covers on the left and right of the top and undo the screw. (Crosshead). The top can be hinged backwards and then lifted off.

    3) Inspect the drum. Push it up and down; if it bounces more to one side then that is probably the location of the faulty shock absorber. It is good practice to replace both shocks at the same time. However in our case a repair man fixed just one ! a year ago and the bouncing showed that the shock on the right was faulty.

    3) Remove the washer front panel. You do this as follows:
    a) Remove the soap drawer and put it to one side, pulling it forwards and depressing the red plastic lever visible towards the rear of the drawer. This allows it to be slid out.
    b) Remove the three star-headed screws holding the soap drawer surround in place (I used Allen screw drivers for this.. not good I know).
    c) Open the panel used for draining the machine (front panel, bottom left) and unhook the plastic drain pipe which clips into the door.
    d) Remove three 10 mm bolts from the front panel. These are around where the wash door would normally close (I hope you left it open from step 1)
    e) The front panel can now be hinged open (hinges on the right) and you should be able to see inside. Take the opportunity to clean up any visible mess.

    4) Inspect the shock absorbers. The right hand shock is visible through the bottom right of the front of the machine. It is a metal cylinder about 6" long fixed at an angle. The left shock is visible but hard to access from the front.

    5) In our case we only need to replace the shock on the right. You need a 13 mm ring spanner and you can do the removal entirely from the front... without even moving the machine. Undo the bolts at the top and bottom of the shock and pull it out. Inspect it for confirmation of fault. In our case there was NO resistance to movement at all. If it looks to be in good condition then it is probably the other shock causing the problem. In any case replace both.

    6) The left-hand shock needs the machine put on its side for access through the base. Put down some cushioning material, blankets, heavy cardboard, etc to protect the sides and gently tip the machine. Ideally this is a two-person activity. If not, be careful! Again, with a 13 mm ring spanner unbolt and replace the faulty shock.

    7) How tight should you bolt the shocks.. as tight as you can with one hand. The machine is robust.. but breakages can occur if the ring spanner slips and hits wiring or connectors, so ensure that the spanner is always fully home on the bolt head and wiring pushed out of the way. I protected my hand from spanner slippage by wearing a gardening glove for this part of the operation.

    7) Now all we need is to reassemble:
    a) First close the front panel and bolt it shut with the three bolts around the door. These take the strain and should be bolted first.
    b) Then we put back the three screws holding the surround for the detergent drawer. Don't over tighten.. it just needs to be firm, not rigid.
    c) Reattach the drain plug to the door of the access panel (bottom left) and close it.
    d) Lastly, replace the top of the machine, attaching the rear of the top first and hinging downwards, and then use the two screws and plastic screw head covers to complete the job.

    You should now have a working Miele with several more years left to run.
    When we bought our first Miele (in Holland) it had an expected lifetime of 20 years according to the store. It survived for 20 years, surviving moves across 3 countries. We then tried Hotpoint.. total rubbish and it died after 3 years. We are now on our second Miele and it is around 17 years old and, with this repair, working perfectly. Perhaps one more will see us into (and out of) retirement. In the meantime, it is worthwhile keeping these excellent machines in good condition. They are not throw-away!
     
    • Thanks Thanks x 2
  10. MrTracey

    MrTracey

    Joined:
    9 Apr 2014
    Messages:
    2
    Thanks Received:
    0
    Location:
    Berkshire
    Country:
    United Kingdom
    Firstly, a big thank-you to gbcambridge for posting those instructions.
    Using them, I've just changed the shock absorbers (or "Friction Dampers" as Miele call them) on my 12 yr old W864 Novotronic washing machine.

    A few of additional bits of info that may be useful to others :

    - the "star screws" around the detergent drawer have Torx heads (size 10 I think)

    - I took off the bottom scuff-plate - remove 2 screw covers, undo 2 x torx-head screws (same size as those around the detergent drawer hole)

    - there was a small "catch" under the bottom-left of the front panel which I removed (Torx screw again) though you may be able to just pull down on it to release the panel

    - I did not have to tip the machine on its side to change the left-hand shock absorber. I used a socket set with a 10inch (25cm) extension bar and was able to access the shock-absorber attachment bolts via the gap to the left of the drain-filter between it and the side of the machine. Having loosened them, completely removing / replacing the bolts and shock absorber was slightly difficult but do-able without too much cursing! You can just get your hand in behind the drain-filter to do it.

    - I did not have a 13mm socket, but a 1/2 inch one did the job.

    All done in about 45 minutes.
    The 2 x shock absorbers cost me £82 including postage from Miele. They come in a pack of 2, part No. 04500826. (This part seems to be the same for a wide range of Miele washing machines).

    Just as a footnote, "Premier Electrics" wanted to charge me £300 for this job, including the shock absorbers at £100 each :eek:
     
  11. lightbeing

    lightbeing

    Joined:
    23 Mar 2010
    Messages:
    10
    Thanks Received:
    1
    Location:
    Buckinghamshire
    Country:
    United Kingdom
    Thank you for the info. I did mine this morning, model no:W844, managed to replace both shock absorbers from the front of the machine and did not need to take the top cover. Just moved the machine one one inch forward to make room for the front panel/door swing. The original left shock was totally broken, but i replaced both.
    The bolts of the shocks were very tight and could not undo any with a 1/4inch 13mm socket wrench. So I used my 1/2inch wrench with a long extension bar with another small extension bar and 14mm socket and it did the job with ease. Cost:£24.98 for both to include delivery from ebay:http://goo.gl/07LHzD
     
Loading...

Share This Page