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Motoring: Was this my garage trying to trick me?

Discussion in 'Car Repairs / Maintenance' started by diaryroom, 12 Apr 2013.

  1. diaryroom

    diaryroom

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    I tried a new garage today for a car service. When I dropped the car off, the first question they asked, without looking at the car, was 'Do you know where the locking wheel nut is?'

    I actually didn't know what they meant and assumed it was the wheel wrench, so I told them it was under the boot lining.

    It was only after I went home and googled it that I realised that a locking wheel nut is something used on alloy wheels and is hard to get off without the right tools. However my car doesn't have alloy wheels. They are bog standard wheels with normal nuts.

    So my question is: Why would a garage come out with a question like that the moment you walk in? Why didn't they ask 'Have you got alloy wheels?' first?

    Was it actually a slightly sneaky way of assessing how technical a customer I was, so that they could then determine how much to add to my service bill in the way of extras?

    I don't think I'm being paranoid - I had a bad car service before and that time, I distinctly remember the guy serving me trying to 'test me' beforehand to see how gullible or non-technical I was.
     
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  3. gregers

    gregers

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    i think its something that has been drummed into the grease monkeys,as in the past the customer drops the car off they try to do a service and they cannot remove the wheels,then they spend time trying to ring the customer.puts everything behind.
     
  4. Belle427

    Belle427

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    not sneaky at all, well done to them for remembering!
    ive spent hours looking for them over the years!
     
  5. Burnerman

    Burnerman

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    Favourite locations....?
    1) Glove box
    2) Spare wheel well
    3) Owners hand bag :p
    John :)
     
  6. Belle427

    Belle427

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    ash tray
    under seat
    door pocket
    top of dash compartment(didnt even know it had one) :LOL:
     
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  8. GrahamPearce

    GrahamPearce

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    You are being paranoid.............

    Most cars have locking wheel nuts, its a standard question asked if they think that there is a chance that they may have to remove the wheels.
     
  9. Spark123

    Spark123

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    4) At home :LOL:
     
  10. EddieM

    EddieM

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    I'd just whizz 'em off with an impact wrench and suitable socket!! but to answer the OP it's a standard question as otherwise it's either a bit of a PITA or more expensive for the customer.
     
  11. pompeyal

    pompeyal

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    Why should John have it???? :LOL:
     
  12. Coaster

    Coaster

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    Left mine on roof .. :confused:
     
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