My experience

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Aberdeen
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I seem to have bad experience with finding tradesmen and in particular electricians. I've literally had more than 10 come to my house to give me a quote for some remedial work.
Some didn't turn up and never called to cancel, many turned up late and never called and still some turned up smelling of alcohol. Turning up to someone's house with the possibility of being given work is a bit like attending an interview. I would never get a job if I turned up late or worse, intoxicated.

Those who turned up contradicted each other regarding exactly what work needed to be done. e.g: all metal surfaces must be earthed says one. No need for that since there is an RCD, says another. Can't put a JB under the floorboard, so this job is tricky (read impossible) to do, says another. After a bit of research, even I know there are MF JB he could have used and I'm no electrician.

Finally, I picked an electrician who turned up on time for a quote, appeared friendly, professional and knowledgeable.

He was supposed to start at 9 on Sat. At 10 he was still not there. I called him repeatedly, no answer. By noon, no sign of life. I had already given up on him and was trying to find another one. Then he turned up with bloodshot eyes, reeking of alcohol. But he appeared coherent. Since I was so desperate for an electrician, I went ahead with him and didn't even mention the alcohol on his breath. But he worked hard and well.

Much much later I found out he had terminated the duct of an extraction fan in the loft just in front of the eaves. My loft was dripping wet that winter and I couldn't understand why until I found this out. When I called him to let him know how he did it, he still insisted that was the correct way of doing it.

Now I had to find yet again another electrician to drill a hole in the soffit and terminate the duct properly. First electrician agreed to come a Saturday morning to do this 1 hr job. Never turned up. At 9 pm I got a call asking if he could come the next day to do it, no explanation given for not turning up as agreed.


Found another electrician, NICIE (or whatever it is) registered, he did the job in the end, even inviting me to inspect. After he left, I went back for a second lengthier inspection and found out the duct was loose and came out easily. It wasn't a big job to put it back in and tighten it but still, job not done properly. I thought I would keep him as my electrician as he had turned up on time and done the job.

Later, I needed to know how much adding a few sockets around the house would cost so invited him for a quote. We agreed a time for him to come. He never turned up, never called me.

So now I'm trying to do as much work around the house as I can. I like DIY so I'm happy to do it and it saves me money. I can also do a lot of work much better than them because I care about my house. Once an electrician fixed a piece of trunking at an angle when it was supposed to be vertical. It looked awful. Fortunately, I was renting that place.

But most of the things I am doing are new to me and I am spending a long time researching and learning how to do them. Thank God for the internet.

What is wrong with these people? Do they have too much work that they can't be bothered to turn up? Are they all like this out there? So far according to my experience, they are. Maybe the good ones are busy answering posts on this forum?

Apologies if this is too long but there was lots to say.
 
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I can count two good and one bad experience, and I think the bad probably was due to the builder who was subbing to the electrician. For whatever reason I ended up with supply to the outbuildings on 4mm SWA, with RCD and 40A MCB on the load side of the house, so that an outbuilding fault would take out the house as well.

Good - rewiring our new house, got two prices and to be honest would have been happy going with either of them. A couple didn't call back, but both who visited got the pricing to us quickly.

Good - supply to outbuildings in new house. Local electrician was clearly used to rural or agricultural work, happy for use to do the excavation to his requirements.

What I've learned is to do research first, so you understand what's being offered. Also you should be able to get a feel for whether they're happy with the work, or not really comfortable with your requirements.

Tony S
 
How did you find them? Were they recommended by somebody?

I had a little bit frustrating experience with my DNO but at the end it was OK. Wanted to move the cutout and the meter, for some reason they were in the wall between the kitchen and the downstairs toilet (an opening in the wall and a timber box in it facing the kitchen). So I contacted the DNO, they sent an electrician to have a look and he told me it would be OK just to turn it around, so it faces the toilet and can hang cabinets in the kitchen behind the meter. He even phoned the office to confirm it is OK. I got a quotation of about £80 and arrange a date for the work.

About a month later 2 electricians came to do the work. The senior one immediately condemned the original plan because it is against the regulations to have this equipment in a toilet. He phoned the office and this time they said that he was right, and the first electrician was wrong. So we agreed to have the new cutout and meter outside in a special box at the original price (because otherwise I would design the kitchen around the meter and wouldn't start the expensive relocation at all; the kitchen was already delivered). They had one condition though - that I should organize digging a trench to expose the service cables. One of the electricians used a tester to find out where the cables were and advised where the trench should be.

So my partner and I found a road breaker, broke the concrete, started digging and found 1) the gas mains; 2) the water mains. No sign of cables. Then we found a tester, I read the instructions and it turned out there are different modes to use it - one detects all the metal objects, the other detects only cables (some appliance should be on in the property to do this). Well, guess what - no one asked me to turn any appliances on, so obviously they used the tester to find metal objects only. Anyway, I found the cables myself, we dug the trench in another location. The electricians came, approved what we've done, said they were really impressed and did the job. The senior electrician was great, I watched him working and was impressed too. The other one couldn't screw the box to the wall (we drilled the holes and put the plugs in beforehand) and asked his colleague questions like "where are the washers?". The answer was "in the drawer labeled 'washers' " :mrgreen:

So there was one very competent electrician out of 3.
 
On the DNO side the team that did the job would have been a jointer and a jointer's mate. As the jointer would be working live the mate is the safety man to drag the jointer off if it goes wrong.
Generally these teams work together most of the time but occasionally due to holidays or other get split up.
Often the exact layout of a van or use of storage is a bit customised so asking where stuff is would not be uncommon
 
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Hi Henry,

I feel your pain; over the last year I've dealt with several electricians, one made a God awful mess of tidying up some lighting wiring in the loft - I ended up ripping it all out and replacing everything up there. To be fair, I learn a lot in the research, and it was satisfying enough to see it done well.

Another couldn't figure out what was wrong with a shower feed, then after effectively telling him what it was, he said he'd pop round next week - that was 3 months ago.

If I find a reliable sparkie, I'm going to have his number in a tattoo on my arm.

Oddly enough, I've only ever had great experiences with plumbers; luck of the draw, I guess.
 
Hi Henry,

I feel your pain; over the last year I've dealt with several electricians, one made a God awful mess of tidying up some lighting wiring in the loft - I ended up ripping it all out and replacing everything up there. To be fair, I learn a lot in the research, and it was satisfying enough to see it done well.

Another couldn't figure out what was wrong with a shower feed, then after effectively telling him what it was, he said he'd pop round next week - that was 3 months ago.

If I find a reliable sparkie, I'm going to have his number in a tattoo on my arm.

Oddly enough, I've only ever had great experiences with plumbers; luck of the draw, I guess.




I've had better luck with plumbers too. Well, only one plumber since I kept the first one I found. He isn't perfect though. Once I asked him to move a radiator from behind the door so it can open fully. He moved it partially because he didn't have pipes long enough!!! It's like an electrician who has to put a light switch at ceiling level because he ran out of cables. at least the door opened a bit more.
 
How did you find them? Were they recommended by somebody?
The company that did the rewire were a large outfit in the city, with reputation for high quality but high prices. The IT manager owed me a favour which helped me get faster response and a bit off the price. Other than that it's just been judgement when meeting the guys. They seemed to see more difficulties in the supply to the outbuildings so I went with the local guy for that as it seemed like the sort of job he was very familiar with.

Same when we did the LPG gas install, one guy saw problems everywhere (and kept adding to his quote as he thought of them). The other was very matter of fact, and when they got the order he just turned up and did it.
So there was one very competent electrician out of 3.
If we count DNO electricians, both I've dealt with have been 100%. One came to trace the underground cable route for me, and happy to chew the fat giving general information about the service. The second guy came around in my absence to check the earth, again can't fault them.
 
Maybe the good ones are busy answering posts on this forum?

Correct! ;)

I have many happy customers. I never advertise. I get all of my work through recommendation.

The key to finding a reliable tradesperson is to ask your friends and neighbours. The school PTA forum is good too. We have a local Yahoo group for local parents. You only have to ask

"who do you know who can change my fuse board" for there to be two or three recommendations that you could trust.

The downside is that the good guys are maxed out with work...
 
Maybe the good ones are busy answering posts on this forum?

Correct! ;)

I have many happy customers. I never advertise. I get all of my work through recommendation.

The key to finding a reliable tradesperson is to ask your friends and neighbours. The school PTA forum is good too. We have a local Yahoo group for local parents. You only have to ask

"who do you know who can change my fuse board" for there to be two or three recommendations that you could trust.

The downside is that the good guys are maxed out with work...

Likewise. I had been employed by the firm I did my apprenticeship with for 10 years and then 6 months ago decided to make a break and go by myself. I had been lucky enough to cover all aspects from industrial, agricultural commercial domestic and even panel building so have a good knowledge base. I have never advertised and at the moment on a big rewire job at a hotel which is 40 miles from my base. Currently I have 5 other customers wanting me, and I am booked up until middle of March at least. So, we are out there, but unfortunately the bad few seem to give us good ones a bad name.
 
On the DNO side the team that did the job would have been a jointer and a jointer's mate. As the jointer would be working live the mate is the safety man to drag the jointer off if it goes wrong.

I thought so but watching them doing the job realized there is no way the second guy (the mate) would be able to drag the jointer off in case of emergency - he didn't ware any gloves. I even considered what I could do if it goes wrong and planned to use some long pieces of timber that were nearby. Fortunately everything went fine, the jointer was very experienced and efficient. I have to admit it was very unnerving to watch him stripping and connecting live cables. Very impressive.
 
I'd always be slightly wary of someone who works on a Sat - it may be that they are moonlighting

Of course, this is a bit of a generalisation,. but most good sparks are so busy with work they don't need to work Sats

As others have said - recommendation is the way to go. If you join which? you get access to which?local - a sort of on line recommendation site - and not open to as much abuse as my builder/rated people etc
 
I work Monday to Saturday most weeks, and sometimes Sunday too. Not that I want to, but sometimes needs must to keep everyone happy.

I've been self employed for 2 years, never advertised, and always seem to be kept busy. I work all over the country doing some specialist work too which helps of course :D
 
I usually look for recommendations on Which? Local.
 

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