Hi,
I'm hoping someone may be able to suggest a solution for a leaking loo, as my plumber seems to have reached the end of the road with this problem.
He installed a new cloakroom suite for me some weeks ago ("Darlington" by TC Bathrooms). After installation the w.c. was flushed several times and it appeared to be in working order with no sign of leakage. However, a couple of days later we noticed water leaking out from beneath the pan. The leak only happens when the loo is flushed, and the area around the connection into the wall is absolutely bone dry. The area under the pan is completely enclosed so it is impossible to see where the water is coming from. The plumber reinstalled the w.c. twice to no avail. Each time the leak recurred after the loo was flushed several times.
I contacted the manufacturer who said that the problem could be (1) the w.c. was connected improperly, or (2) the pan could be "porous".
The manufacturer told me to contact the supplier to arrange a replacement. They also sent me a connector to use with the w.c.
To cut a long story short, the replacement pan also started leaking after 2-3 days of use. Both the supplier and the manufacturer are saying it is impossible that both pans could be faulty.
The plumber I used has decades of experience and has an excellent reputation locally. He has done various other plumbing/bathroom projects for me with no problem. He just cannot work out what is wrong with this loo.
The time lag after the pan was installed makes me suspect that there may be a flaw in the glazing, that water is working its way into the pottery with each flush, and starts leaking out when it reaches a critical mass (but what do I know?).
I would really appreciate it if anyone could offer any advice.
I'm hoping someone may be able to suggest a solution for a leaking loo, as my plumber seems to have reached the end of the road with this problem.
He installed a new cloakroom suite for me some weeks ago ("Darlington" by TC Bathrooms). After installation the w.c. was flushed several times and it appeared to be in working order with no sign of leakage. However, a couple of days later we noticed water leaking out from beneath the pan. The leak only happens when the loo is flushed, and the area around the connection into the wall is absolutely bone dry. The area under the pan is completely enclosed so it is impossible to see where the water is coming from. The plumber reinstalled the w.c. twice to no avail. Each time the leak recurred after the loo was flushed several times.
I contacted the manufacturer who said that the problem could be (1) the w.c. was connected improperly, or (2) the pan could be "porous".
The manufacturer told me to contact the supplier to arrange a replacement. They also sent me a connector to use with the w.c.
To cut a long story short, the replacement pan also started leaking after 2-3 days of use. Both the supplier and the manufacturer are saying it is impossible that both pans could be faulty.
The plumber I used has decades of experience and has an excellent reputation locally. He has done various other plumbing/bathroom projects for me with no problem. He just cannot work out what is wrong with this loo.
The time lag after the pan was installed makes me suspect that there may be a flaw in the glazing, that water is working its way into the pottery with each flush, and starts leaking out when it reaches a critical mass (but what do I know?).
I would really appreciate it if anyone could offer any advice.
