Nes toilet, terrible seat and useless instructions

[jacoscar]

Has anyone here installed a Nes toilet? I picked up this one from B&Q:


https://www.diy.com/departments/nes...led-cistern-pan-and-seat/6545514194967_BQ.prd

A few issues I’ve run into:

• The instructions for fixing it to the floor are printed on the plastic bag (seriously…), and show angle brackets sitting against a flat surface inside the pan. In reality, there’s a protruding rim that makes this impossible (pic attached).
• No instructions at all for connecting the cistern to the pan. I assumed I could fit the cistern after setting the pan in place, so I mounted the “plastic screws” in the pan first. When I then sat the cistern on top and tightened the nuts, it leaked. Turns out you need to mount the screws to the cistern first to get a seal. Again, nothing in the paperwork about this.
• Meanwhile, the only detailed instructions were for fitting the flush valve… which was already factory-installed. Completely useless.
• The cistern has no holes to fix it to the wall. Is this standard now? It also has a big cut-out at the back for no obvious reason.
• Finally, the toilet seat is terrible. It’s the quick-release type but feels flimsy, cheap, and wobbly—the whole back lifts when you sit down.

Has anyone else dealt with one of these? Is it just a bad design, or am I missing something obvious?

 

[accelerator]

They've even spelt anchors wrong in point 2), shocking quality control.

 

[Madrab]

The instructions for fixing it to the floor are printed on the plastic bag (seriously…), and show angle brackets sitting against a flat surface inside the pan. In reality, there’s a protruding rim that makes this impossible (pic attached).

That the usual these days - those toilet fixing kits are garbage anyway, they really aren't robust enough to hold the possible movement of a toilet pan. Worst case is a line of silicone down and around the pan base to help hold the pan down is all that can really be done or construct bespoke blocks out of wood.

Turns out you need to mount the screws to the cistern first to get a seal. Again, nothing in the paperwork about this.

That's usual - depending on the mounting type - if it's bolts through the cistern then that usually has a cone seal that sits in the cistern holes providing that water seal, then it's sat on the pan shelf with the doughnut in between and the nuts go through the shelf and then there's nuts and washers that attached to the bolts that are through and under the pan shelf and that pulls it all together making the seal at the doughnut.

The cistern has no holes to fix it to the wall. Is this standard now? It also has a big cut-out at the back for no obvious reason.

First time I've seen that though I'm not surprised as so many so called 'installers' don't or wont drill tiles and screw it up and just bodge it with silicone

Finally, the toilet seat is terrible. It’s the quick-release type but feels flimsy, cheap, and wobbly—the whole back lifts when you sit down.

You get what you pay for and unfortunately in this case if you go an look up NES Home LTD, it was dissolved in 2021 along with it's Chinese director, so there shouldn't be a company trading with that name, might be an idea to go back to B&Q and raise a case if you're not happy.

 

[jacoscar]

That the usual these days - those toilet fixing kits are garbage anyway, they really aren't robust enough to hold the possible movement of a toilet pan. Worst case is a line of silicone down and around the pan base to help hold the pan down is all that can really be done or construct bespoke blocks out of wood.

That's usual - depending on the mounting type - if it's bolts through the cistern then that usually has a cone seal that sits in the cistern holes providing that water seal, then it's sat on the pan shelf with the doughnut in between and the nuts go through the shelf and then there's nuts and washers that attached to the bolts that are through and under the pan shelf and that pulls it all together making the seal at the doughnut.

First time I've seen that though I'm not surprised as so many so called 'installers' don't or wont drill tiles and screw it up and just bodge it with silicone

You get what you pay for and unfortunately in this case if you go an look up NES Home LTD, it was dissolved in 2021 along with it's Chinese director, so there shouldn't be a company trading with that name, might be an idea to go back to B&Q and raise a case if you're not happy.

I don’t know. It wasn’t particularly cheap at £175.

They have a website and a contact email so I just sent them an email.

What’s the best way to apply silicone to the base? Just put the pan in place and then push the silicone in the gap?

 

[Madrab]

They have a website and a contact email so I just sent them an email.

They do have a website but the company has been dissolved so they shouldn't be trading under that name, I also didn't see a VAT reg number either nor an address. There is another company at the same contact number called Top Discounts LTD again under Far Eastern directors so it all looks a bit shady. Best of luck.

Ooo - £175!! That's not good if that's the quality they're selling. Again I'd be nipping B&Q's ear too as they're an accredited seller with them.