Orisec alarm (badged as CSM) - controlplus app

[Billyqureshi]

hi
Had this alarm fitted and have an iOS app called ControlPlus which works with the system inside the house.

The alarm has a Wi-fi connection to my router.

Outside the house, the app doesn’t function. It can’t connect.
Does anyone know how to configure the control unit or the app to work remotely ?

Thanks!

 

[sparkymarka]

Who fitted it ?
I know they only sell to authorised installers , so get them back

 

[secureiam]

if it works inside the house only then I suspect it is only working on the local network so that could be port forwarding.

unfortunately these systems are sold to installers only and its even more closed than that, ie as an installer if I an installer doesn't buy from them they don't offer them support, or at least that's what they told me.

You should go back to the installer, if they don't or wont help you give us a shout and I will see if I can help but cant make any promises.

 

[secureiam]

told its cloud based, so should work from anywhere.

so I would check your mobile data connection, as there shouldn't be a local connection option.

 

[secureiam]

still struggling give us a shout

 

[Billyqureshi]

@secureiam thanks for the help. I bought it from CSB services, the package gives us one year app use included in the price. I’m wondering if they haven’t updated my account hence why it won’t work remotely.

I’ll call them in morning and let you know, fingers crossed it’s just an oversight

Thanks

 

[secureiam]

not sure you telling us the full story, there is a big difference between renewal of a service and it not working full stop etc etc.

although didn't realise the app was a year old already?

How long have you had it?

 

[secureiam]

do you like it do you have one of the photo keypads?

 

[Billyqureshi]

It’s not that I’m not telling full story, I’ve only had this system in a week so still figuring it out. I was told that with the installation it comes with one year of app service included. The app works well when I’m at home but if I try to connect remotely it has an error message (see below)

 

[Billyqureshi]

 

[sparkymarka]

Have you checked the App Store ? As there was an update due to some issue

 

[Billyqureshi]

Yeh I just downloaded it this week. In the settings I can’t see any way of inputting an IP address or anything so I’ve no idea how it’s meant to work remotely, but the app details in the App Store shows it does.
Can’t find very much online at all about this app.

 

[secureiam]

go into setings and tell me is it done as ip or cloud?

 

[Billyqureshi]

This is all the options they are in settings

 

[Handymanjo]

Not having a app password could be the problem ?