You don't need the power on ,i presume you checked all the mcbs/fuses.
Depending on the size of storage heater you should be able to tell how many elements are working by turning off the d.p sw ,removing the cover of the storage heater and measuring the resistance of the heater at the terminals .
The charge controller (input ) should be set to 9 or there abouts this should mean that the heater is turned on ,then measure the resistance of the heater,eg if you have 3 elements the the resistance reading should be about 24ohms or there abouts,if one element is blown then this reading should be about 35 ohms if there are 2 elements gone then it would read about 76/77 ohms. If you don't get any readings then check an individual element if this then is around 77/76 ohms i would suspect the charge controller,if all the elements are ok.
If the charge controller is suspect ie (this is more than likely at the top right with 2 cables connected to it) check continuity through it ,you will have to disconnect the wires from it first to prevent any false readings,turn it up if it dose not show continuity at the highest setting i would replace it
Ps you could compare any reading against a working heater i,the elements should be the same ohm value,it is how many you put in the heater that cause the size to vary,unless you have 6kw storage heaters that are fan assisted.
Make sure it is turned off though.