Potterton Suprima 50L lockout .. ?call engineer

[swayzak]

Hi

I inherited a 2004 Suprima after moving house in 2008.

After a few lockouts I got Potterton to replace the PCB (free as it was one of the old dodgy PCBs).

It's behaved itself reasonably well since.

I did have a noisy fan replaced in 2010 - and another lockout was investigated at the same time (several components replaced .. thermistor was one I think). They also put some X100 inhibitor in.

Has been fine since, although I have noticed some "kettling"-like noises in the morning.

Then this morning I had a lockout - so GF had a cold shower !

Quickly reset it before leaving for work - reset immediately.

Could this just be an isolated lockout or the sign of something more sinister ?

Should I wait & see if it happens again or call on my D&G Heatteam cover straightaway ?


thanks

 

[oph]

How did you get them to do it for free

 

[swayzak]

How did you get them to do it for free

Because Potterton acknowledged several years ago that there was a fault. If the boiler is on their "list", they replace the PCB free of charge. Mine was

 

[Boilerman2]

That must have been a Bl***y long list!!!
it probalby reaches to the moon and Back!!

 

[misterdubya]

Watchdog finally got a confession from Potterton and after this was aired on BBC1, they offered a free pcb upgrade if the boiler was a certain age iirc.

I had several customers who got free pcbs - and everyone of them said how grumpy the potty guys were.

 

[swayzak]

Any advice on my issue folks ?

I'm guessing the suggestion will be just to call them out (as I'm paying for the annual cover !) ...

 

[misterdubya]

If your covered, call em out. Its what you pay for aint it?

 

[swayzak]

If your covered, call em out. Its what you pay for aint it?

I have

Do you think the kettling noises & lockout could be related ?

 

[oph]

That must have been a Bl***y long list!!!
it probalby reaches to the moon and Back!!

and back again id have thought

 

[gazthepottertonengineer]

Watchdog finally got a confession from Potterton and after this was aired on BBC1, they offered a free pcb upgrade if the boiler was a certain age iirc.

I had several customers who got free pcbs - and everyone of them said how grumpy the potty guys were.

Can't have been me then

 

[[email protected]]

Hi

I inherited a 2004 Suprima after moving house in 2008.

After a few lockouts I got Potterton to replace the PCB (free as it was one of the old dodgy PCBs).

It's behaved itself reasonably well since.

I did have a noisy fan replaced in 2010 - and another lockout was investigated at the same time (several components replaced .. thermistor was one I think). They also put some X100 inhibitor in.

Has been fine since, although I have noticed some "kettling"-like noises in the morning.

Then this morning I had a lockout - so GF had a cold shower !

Quickly reset it before leaving for work - reset immediately.

Could this just be an isolated lockout or the sign of something more sinister ?

Should I wait & see if it happens again or call on my D&G Heatteam cover straightaway ?


thanks

If you're covered, get them out -you are paying for this

Are you in a hard water area?

could be build up of limescale or a blockage, or a CH fitter trapped in the pipes