Problems with Hive - radiators not heating

Thanks both for your help, it’s a friend of a friend who is an electrician but granted I don’t think he does this type of thing often - clearly not! The manual flick worked and the rads heat up but they appear to have a relay/motor inside which wants to close them. Is there an easy fix to keep them forced open all the time or is it a case of getting someone else in to rework that box next to them? Thanks
 
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Iv no reason to lie, I’d admit it if I made a mess of it- have done plenty of times in the past. I think it’s a case of him being more a commercial electrician than domestic work and clearly doesn’t work with central heating systems. He told me at the time he didn’t have the right wire so the other flex was added for the earth but I don’t know enough to know what impact they have
 
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