The unit will indeed have to be set up by someone who has the right gear,
but if you withdraw the burner unit you can see how sooty it is.
With the thing on the floor you can remove the blast tube (2 or 3 screws in the end, often) but mark its position with a scriber first, so that it goes back in exactly the same position. You can access the nozzle from here too. Make a note of its markings so you can get a one in for stock.
Also check that the photocell is clean (an electronic eye that looks at the flame).
A good blast of compressed air is great for removing fluff from the burner fan and air passages if you can.
After that, its pressure gauge on the pump time, followed by a smoke test.
Anyway, the gas passage from the burner goes to the top back of the cooker, and soot backs up just where the flue pipe rises.
You can also withdraw the baffles (directly above the burner) for a clean. They will be as tight as hell to lift clear, and keep them in order after wire brushing them clean.
By doing all of the cleaning yourself you can ensure a good job because it can take ages! Once you are sure of the cleanliness of the entire unit, you can call Mr. Oftec in, or progress further yourself.
Last thing - I assume that the filter(s) from the tank are clear of grot and water. If the cookerside burner is working, you can assume that they aren't too bad! Enjoy......
John