in order to help the more specific your problem is the easier it is to advise.
given your current knowledge it may be a long process to get you moving on.
If your still struggling tomorrow evening give us a shout/ call, not making any promises but we may be able to get you moving.
not trying to insult your intelligence, I attend a lot of systems that are "installed" but not working properly, diy, electricians and alarm installers all can get it wrong, usually confusion or lack of knowledge of that system.
Those that have a clue have something close, others its just default and start again and if really unlucky its rewire it aswell.