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Hi all,
I have a Scantronic 9651 which was installed by the previous owners of my new house and has worked fine for several months. The other day, the keypad made a loud beep and when I looked at the keypad the date and time had rolled back to Feb 15 2007 00:00. So I changed the date and time back to the current date time and then after about 30 mins, the keypad beeped and the date was back to Feb 15 2007 00:00. No error messages on the lcd screen and no Alert or Service leds. The alarm would arm and disarm without any issue.
Then after a couple of days the keypad completely froze with the LCD saying “Ver 4.00 Feb 15 2007” and the Alert, Service and Mains lamp illuminated (see photo). The keys on the keypad beep when pressed, but the screen doesn’t change. Pressing A, B, C etc doesn’t do anything either so can’t arm the system anymore.
I’ve looked through the troubleshooting section of the manual tried to restore the system by performing the following with no luck:
1. Remove mains power.
2. Open the case and disconnect the battery – external siren goes off when the battery is disconnected.
3. Identify the NVM Reset pins and Kick Start pins on the main PCB (refer to Chapter 3).
4. Short circuit the NVM Reset pins with a wire link.
5. Short circuit the Kick Start pins with a wire link.
6. Reconnect the battery – external siren stops ringing.
7. Remove the wire links from the NVM Reset pins and Kick Start pins. The control unit will load the factory default access codes listed above.
8. Close the control unit.
9. Apply mains power.
10. Carry out an engineer reset.
After doing the above the keypad is still frozen and the display hasn’t changed. Has anyone experienced issues like this or have any idea’s what could be the cause? The system was installed Dec 2015 to my knowledge.
Many thanks!
I have a Scantronic 9651 which was installed by the previous owners of my new house and has worked fine for several months. The other day, the keypad made a loud beep and when I looked at the keypad the date and time had rolled back to Feb 15 2007 00:00. So I changed the date and time back to the current date time and then after about 30 mins, the keypad beeped and the date was back to Feb 15 2007 00:00. No error messages on the lcd screen and no Alert or Service leds. The alarm would arm and disarm without any issue.
Then after a couple of days the keypad completely froze with the LCD saying “Ver 4.00 Feb 15 2007” and the Alert, Service and Mains lamp illuminated (see photo). The keys on the keypad beep when pressed, but the screen doesn’t change. Pressing A, B, C etc doesn’t do anything either so can’t arm the system anymore.
I’ve looked through the troubleshooting section of the manual tried to restore the system by performing the following with no luck:
1. Remove mains power.
2. Open the case and disconnect the battery – external siren goes off when the battery is disconnected.
3. Identify the NVM Reset pins and Kick Start pins on the main PCB (refer to Chapter 3).
4. Short circuit the NVM Reset pins with a wire link.
5. Short circuit the Kick Start pins with a wire link.
6. Reconnect the battery – external siren stops ringing.
7. Remove the wire links from the NVM Reset pins and Kick Start pins. The control unit will load the factory default access codes listed above.
8. Close the control unit.
9. Apply mains power.
10. Carry out an engineer reset.
After doing the above the keypad is still frozen and the display hasn’t changed. Has anyone experienced issues like this or have any idea’s what could be the cause? The system was installed Dec 2015 to my knowledge.
Many thanks!
