Shop warranty process

[mikehammer69]

A microwave I was looking at I noticed the warranty process is you send it back by post at your expense

Would that be the norm . My thinking was I’d bring it back to shop but the customer info says not to bring it back

 

[jj4091]

Don't buy it there. Look for the same appliance somewhere else with a less restrictive warranty process.

 

[foxhole]

Warranty is meaningless, your contract is with the shop you purchase from so if faulty you would return to them .

 

[mikehammer69]

I was mainly concerned about doa but sh1t happens after too

Any nonsense of posting things to be tested is way too much trouble

 

[jj4091]

Warranty is meaningless, your contract is with the shop you purchase from so if faulty you would return to them .

I sometimes wonder about that, as it is often mentioned buried in terms and conditions when you buy on-line. I always thought it was their responsibilty to pay for returns if goods are faulty. I just avoid retailers that say that you have to pay.

 

[freddiemercurystwin]

I always thought it was their responsibility to pay for returns if goods are faulty.

It is, it's written in The Consumer Goods Act.

It doesn't stop some unscrupulous sellers trying it on though.