sky + box
- Thread starter champ
- Start date
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I had this same problem.
Phone Sky and tell them you want to cancel and why.
They will more than likely send out an engineer and swap the box for free to keep your custom. This will save you a £60 engineer call out fee before you start !
The new box will only have a 3 month warranty though.
Phone Sky and tell them you want to cancel and why.
They will more than likely send out an engineer and swap the box for free to keep your custom. This will save you a £60 engineer call out fee before you start !
The new box will only have a 3 month warranty though.
2
2scoops0406
I may well be wrong here, but doesn't it say in the blurb that the equipment belongs to sky, and must be surrendered on request etc etc. If this is so, why would you, the customer have to pay when their equipment has become faulty? You don't pay for TV repairs, if you are foolish enough to rent one.
I know this seems incompatible with the fact that you can purchase sky equipment insurance, but this seems should really only cover negligence / accident on your part. If the box simply stops working, surely it should be down to sky to replace their equipment?
I know this seems incompatible with the fact that you can purchase sky equipment insurance, but this seems should really only cover negligence / accident on your part. If the box simply stops working, surely it should be down to sky to replace their equipment?
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DIGIFIX, 16 Terrace Road, Buxton, SK17 6DU
Phone 01298-73989
http://www.satcure.co.uk/repairs.htm#emailme
Phone 01298-73989
http://www.satcure.co.uk/repairs.htm#emailme
None of the equipment belongs to Sky. the normal Sky box is the one they give you free. the Sky+ box has to be bought by the customer so it also belongs to you.
Just another thought - this has happened to me a couiple of times and if I do a software update it seems to come back up.
Pull the mains cable from the back
Push and hold the backup button on the front of the actual box
whilst still holding the backup button plug the mains cable back in
hold the button for around 20 seconds and "updating software" should appear on your TV screen
The update process takes about 15 minutes but usually gets me out of these kind of problems..
Cheers,
Jamie.
Pull the mains cable from the back
Push and hold the backup button on the front of the actual box
whilst still holding the backup button plug the mains cable back in
hold the button for around 20 seconds and "updating software" should appear on your TV screen
The update process takes about 15 minutes but usually gets me out of these kind of problems..
Cheers,
Jamie.
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