Just an update on this topic.
Sky engineers came and fitted HD box on the day they promised for the price agreed £149 including installation.
Everything working perfectly.
However due to an admin error they finally accepted they had overcharged me by £299.
OK partly my fault as I cancelled initial order for box at full price.
What a job trying to speak to somebody to sort it out.
Today rang sky number, explained problem, and was eventually told after going through all the details that I would need to speak to London office who would be able to arrange credit.
After several minutes on hold, London office asked who I was, and what was the problem.
Went through everything again, and was told I needed to speak to accounts dept, and that they would transfer me through .
After several minutes on hold lady in accounts dept responded and asked, in a rather strange accent what was the problem.
I asked the lady on the phone in what country was she based , , and you've guessed it, it was India.
After I don't know how many minutes in which she could not understand me, and I could not understand her, she eventually managed to say that I had not been overcharged, she said that she was going to transfer me to somebody who would be able to explain the breakdown of the charges.
Once again after being on hold for several minutes a voice answered, again with a rather strange accent.
When I asked if I was back in England, he said rather sharply, or so I thought, no you are speaking to somebody in Scotland.
I have never been so pleased to hear a Scottish voice.
Every credit though, even though it wasn't his job he sorted everthing out in about 10 minutes.
Total time on phone 58 minutes, God knows how much that will cost me.
Why is it that these companies think that they can get away with this sort of customer service, it would'nt be anything to do with the fact that they have a monopoly would it.!
I know that if I had a choice that I would change to another supplier,
but unfortunately I don't have a choice in this neck of the woods.
Get your act together sky.
PS, You don't think that they gave me the run around to recoup the savings I made on the hd box in the telephone charges , do you.
