Stonework Damage During New Window Installation

[Rossua]

Hi
I have just had new windows installed in my home, and overall I am happy with the work, which was done by a reputable local company. However the other day I noticed some stonework had been damaged during the installation and I am just wondering whether this is something I should contact them about. I am wondering if it could cause water ingress during rainfall for example.

Below is a photo of the damage - I presume it must have happened during removal of old window frame. Is this a common problem during window installation ?

Any advice appreciated thanks

Damaged stonework -

New Window 1

• Rossua
• 1 Oct 2014
• 1

Undamaged stonework on other window -

New Window 2

• Rossua
• 1 Oct 2014
• 1

 

[foxhole]

They should have made good the wall before caulking.

 

[geraldthehamster]

I'd certainly have them back. From the pictures, they've installed plastic windows.

Cheers
Richard

 

[Gazman16]

I can see the brick in behind so its just damaged render not stonework.
Yes some damage to render or plaster is quite common when removing a window but they should have made good.

When they do come back make sure they use yellow sand and dont let them fob you off with red unless they dye it grey. You wont get a perfect color match as it will take a few years to weather in.

 

[Rossua]

As it stands could any leakage of rain get into this area ?

I am hoping this is not likely to be a problem and the sealing applied is sufficient.

All in all the company has been very helpful throughout, and I've no reason to distrust them or be awkward with them.

In the Window Installation Contract the Window Installer cannot accept responsibility for damage to internal plasterwork or external rendering that is due to an existing defect - and in my case I think there could have been some existing fracture, as a neighboring area had a crack in it.

All I need to know is is it fully waterproofed as it is?

 

[Gazman16]

They have sealed most of it so its nothing urgent but if it was left like that through the winter frost and ice could damage the render further.

Ideally they should pop out within a couple of weeks when they are passing but as long as it is done before the freezing weather starts to kick in it shouldn't cause any problems