Telephone wiring

[leighv]

Hi all,

Long story short, I have a master socket - that has been working fine - although the cover plate was unscrewed.

I was told my O2 that if I plugged the modem cable into the master socket behind the faceplate - my speed would be faster. It was.

However, the extension upstairs would only work, if I recall correctly, if the phone socket on the face plate that covers the master socket, had a phone plugged into it. Not a problem...

Until I was moving some stuff and the orange/white, blue/white, white/blue and white orange came out of the pinouts.

I tried connecting back - using 2 - orange/white, 3 - blue/white, 4 white/blue and 5 white/orange - no dialtone. I went upstairs and on the extension I have 2 blue white into 2 - 2 orange white into 3 and 2 white blue into 5.

How can I get the downstairs phone working again???
Why does the extension only work if I have the phone downstairs plugged in??

Many thanks....

 

[sparkymarka]

the wiring for your extension is connected to the face plate normally 2=blue with wite 3=orange with wite and 5=white with blue. ok

 

[Paul_C]

However, the extension upstairs would only work, if I recall correctly, if the phone socket on the face plate that covers the master socket, had a phone plugged into it.

{.....}

Why does the extension only work if I have the phone downstairs plugged in??

Assuming that you now have all the wires in the right place, it could be a faulty connection on the unit which is making contact properly when the plug is pressed into place but not when the plug is removed.