Hi - hoping someone may be kind enough to be able to help with an issue I'm having with my home alarm system please.
I have a telecom premier elite panel which was installed about 9 years ago I think. It is connected via. a Smartcom unit and whilst we've not activated the alarm for several years (we haven't used whilst the kids were young and at school) all was working fine still with the panel as far as I was aware.
I used to use the app on my phone to be able to activate / deactivate the panel and all was good.
However, we've come to want to use the alarm regularly again and I'm now unable to connect via. the app on my phone.
I've hunted round and understand a migration to a new cloud based system has taken place maybe a couple of years ago, and I've downloaded the new app and tried to connect but still no luck - the app just says the code I've entered (the 6 digit code generated via. the alarm keypad according to telecoms instructions is not valid).
I read that perhaps it was an issue with the Smartcom firmware being out of date and not having the correct certificate so have purchased and installed a new Smartcom (on v4 f/w) but still no luck - I don't think there's any network connectivity issue (it is connected via. a LAN cable direct into the router not via. wifi) as all the outbound exchange seems to work fine and a code is generated. I've checked DNS and firewall rules and everything is open.
I have also created a new texecom cloud account via. a new email, and can log into this but again am unable to add my panel when trying via. this route - the same code invalid message is given back.
Any chance any one has any ideas how to solve this as it's very frustrating and has already cost me a fair bit for the new Smartcom which I'd hoped was the issue.
I'm still hoping I can get this working rather than have to fork out for a new panel as I can't see what else could be wrong with my setup given it was all working brilliantly several years ago (Pyronix has come up as an alternative but I imagine would cost me another couple of hundred pounds and I understand has a yearly online charge).
Many thanks
Jonathan
I have a telecom premier elite panel which was installed about 9 years ago I think. It is connected via. a Smartcom unit and whilst we've not activated the alarm for several years (we haven't used whilst the kids were young and at school) all was working fine still with the panel as far as I was aware.
I used to use the app on my phone to be able to activate / deactivate the panel and all was good.
However, we've come to want to use the alarm regularly again and I'm now unable to connect via. the app on my phone.
I've hunted round and understand a migration to a new cloud based system has taken place maybe a couple of years ago, and I've downloaded the new app and tried to connect but still no luck - the app just says the code I've entered (the 6 digit code generated via. the alarm keypad according to telecoms instructions is not valid).
I read that perhaps it was an issue with the Smartcom firmware being out of date and not having the correct certificate so have purchased and installed a new Smartcom (on v4 f/w) but still no luck - I don't think there's any network connectivity issue (it is connected via. a LAN cable direct into the router not via. wifi) as all the outbound exchange seems to work fine and a code is generated. I've checked DNS and firewall rules and everything is open.
I have also created a new texecom cloud account via. a new email, and can log into this but again am unable to add my panel when trying via. this route - the same code invalid message is given back.
Any chance any one has any ideas how to solve this as it's very frustrating and has already cost me a fair bit for the new Smartcom which I'd hoped was the issue.
I'm still hoping I can get this working rather than have to fork out for a new panel as I can't see what else could be wrong with my setup given it was all working brilliantly several years ago (Pyronix has come up as an alternative but I imagine would cost me another couple of hundred pounds and I understand has a yearly online charge).
Many thanks
Jonathan
