Texecom Smartcom Setup Issues

5 May 2020
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United Kingdom
Hi All,

Starting a new thread after reading people experiencing similar issues to those described here:


After some building works which included powering off the texecom for a couple of months and in the interim changing my network and ISP, my smartcom stopped working. I had an engineer from the company that installed the alarm re-commission everything, however he was unable to get the smartcom working. The smartcom cloud light is flashing and when trying to generate a code for the texacom connect app, I was getting a 'retrying: no carrier' error message.

I've spent sometime playing with the setup and after reading some of the threads on here, I discovered that the arc configuration was set to (localhost) and updated the primary and secondary numbers to: and respectively.

This fixed the activation code issue, however the cloud light continues to flash and when I put the activation code in to the iOS app, it says connecting, then logging in before it times out.

The smartcom is connected via cat6a ethernet to a ubiquiti unify network and is correctly getting an IP address. I have also checked that all of the required ports are open.

Any help would be massively appreciated.

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down power the smart com and power it back up, literally unplug the connector to smart com had a similar issue very recently.
if the smart com is updated and the panel is up to date then using the 127 instead of the numbers should be fine.
Ok - I'm still getting the same issue, the cloud light is flashing initially a fast pulse and now slow. For some reason the wifi is connected again as well as ethernet, not sure if there is a way to make it forget the SSID?

Could it be something like it being unable to authenticate or find the cloud server
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Is there anywhere I can get a copy of Wintex for OSX? Might help if I can connect over the LAN
I have suffered a simular issue in the past, i managed to resolve by resetting the texecom connect

Remove lid and then presst the reset / wifi button 5 times in quick sucession.

This was on the advice of Texecom once they confirmed the device was registering on their servers but not responding

Hope that helps
Hi All - Managed to finally get this working today after a speaking to Texecom support in the week. The fact so was already getting an activation code meant that the network wasn’t a problem - I removed and reconfigured the smartcom a few times and today it suddenly kicked in to life - not sure if the support guys did something remotely with the cloud account - either way, happily working!

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