Hi all,
My Premier Elite 24 has been running well for the last weeks, but this weekend seem to have developed a bit of an issue with one of the DT-W wireless PIRs
Set up:
Texecom Premier Elite 24 (poly) - 8 wired zones in use
8XP-W wireless expander
2x DT-W Dual Tech Wireless PIRs
The first DT-W is in the living room, and is relatively close to the 8XP-W and has not had any problems.
The second DT-W is in the conservatory, so is a bit further out and has at least 2 walls between it and the 8XP-W.
On Friday I temporarily had an issue setting the alarm, as the panel was not able to communicate with the DT-W in the conservatory, but that cleared itself up on second attempt and no further issues.
This morning, I came downstairs and turned the Part Arm off, to find there was a supervision fault being reported on the keypad due to zone 10 (this conservatory DT-W), this stopped the alarm from being re-armed.
I've been able to identify the following using a combination of engineer mode, Wintex diagnostics and Ricochet Monitor, but not sure what the actual cause of the issue could be, does anyone have any ideas?
- Wintex shows the zone status with blue led and as "masked". Never seen this status before?
- Ricochet Monitor had a blue light showing for the DT-W, which indicates polling error. Also showed a long time for the last successful poll.
- If I take the battery out and re-learn device it works for a short time only - i can tell because the tampers do not all clear, and polling does not happen again for a while and the led in ricochet turns yellow to indicate polling has not occured for a while. presumably if i leave it long enough it will turn blue for polling error again
- Ricochet Monitor reports signal as being up to 3/4 bars, so it should have a decent signal
- I have already checked the firmware of the 8XP-W, and it seems to be newer than the firmware which was affected by the suspension of production. Also, if I did have that problem, it looks like the living room DT-W should have failed by now.
Only things I can think of that could be causing this are:
- DT-W is too far away from 8XP-W, but this should have been a problem earlier rather than now?
- The conservatory is now too cold for the DT-W, but while cold it is still warmer than the -10 degrees minimum operating temperature?
- Battery issues? no low battery warning yet, and its been used 2 weeks max in hybrid mode
- Faulty DT-W or 8XP-W?
My Premier Elite 24 has been running well for the last weeks, but this weekend seem to have developed a bit of an issue with one of the DT-W wireless PIRs
Set up:
Texecom Premier Elite 24 (poly) - 8 wired zones in use
8XP-W wireless expander
2x DT-W Dual Tech Wireless PIRs
The first DT-W is in the living room, and is relatively close to the 8XP-W and has not had any problems.
The second DT-W is in the conservatory, so is a bit further out and has at least 2 walls between it and the 8XP-W.
On Friday I temporarily had an issue setting the alarm, as the panel was not able to communicate with the DT-W in the conservatory, but that cleared itself up on second attempt and no further issues.
This morning, I came downstairs and turned the Part Arm off, to find there was a supervision fault being reported on the keypad due to zone 10 (this conservatory DT-W), this stopped the alarm from being re-armed.
I've been able to identify the following using a combination of engineer mode, Wintex diagnostics and Ricochet Monitor, but not sure what the actual cause of the issue could be, does anyone have any ideas?
- Wintex shows the zone status with blue led and as "masked". Never seen this status before?
- Ricochet Monitor had a blue light showing for the DT-W, which indicates polling error. Also showed a long time for the last successful poll.
- If I take the battery out and re-learn device it works for a short time only - i can tell because the tampers do not all clear, and polling does not happen again for a while and the led in ricochet turns yellow to indicate polling has not occured for a while. presumably if i leave it long enough it will turn blue for polling error again
- Ricochet Monitor reports signal as being up to 3/4 bars, so it should have a decent signal
- I have already checked the firmware of the 8XP-W, and it seems to be newer than the firmware which was affected by the suspension of production. Also, if I did have that problem, it looks like the living room DT-W should have failed by now.
Only things I can think of that could be causing this are:
- DT-W is too far away from 8XP-W, but this should have been a problem earlier rather than now?
- The conservatory is now too cold for the DT-W, but while cold it is still warmer than the -10 degrees minimum operating temperature?
- Battery issues? no low battery warning yet, and its been used 2 weeks max in hybrid mode
- Faulty DT-W or 8XP-W?