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Texecom premier elite 64 and Wintex

Discussion in 'Alarms, CCTV & Telephones' started by Tommyt01, 3 Oct 2021.

  1. Tommyt01

    Tommyt01

    Joined:
    17 Aug 2014
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    Location:
    Warwickshire
    Country:
    United Kingdom
    Hi,
    I’ve had this alarm installed now for a couple of years, I’ve gone to use Wintex today and all day it won’t connect to the panel, get a message saying

    connection with control panel could not be established, please check settings and try again.

    I haven’t changed any setting since last using Wintex, so I’m at a loss to what could be wrong. I have tried creating a new account and still get the same message

    I have the Texecom app which is working fine.

    Any help on where to look would be much appreciated?

    thanks
     
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  3. pcaouolte

    pcaouolte

    Joined:
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    Location:
    Lincolnshire
    Country:
    United Kingdom
    You need the latest version of Wintex if you are connecting to the panel through the cloud. Texecom have recently changed the security certificate which prevents older versions of Wintex from connecting.
     
  4. Tommyt01

    Tommyt01

    Joined:
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    0
    Location:
    Warwickshire
    Country:
    United Kingdom
    Downloaded and connected perfectly!

    thanks for the help, much appreciated
     
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