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Texecom Premier Elite

Discussion in 'Alarms, CCTV & Telephones' started by whyme!, 7 Jan 2020.

  1. whyme!

    whyme!

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    I have a ricochet door contact that says in Supervision Fault, how do i reset this after solving the issue i had (Loose sensor not making contact) ?

    Will I have to put the control panel into a "Commission Mode" and set up every contact sensor again or maybe in wintex just delete the zone #10 ( the one at fault) and then add a relearn just that one?
     
    Last edited: 7 Jan 2020
  2. secureiam

    secureiam

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    supervision fault means the device isn't communicating back.

    common causes are flat battery, interference of some kind.

    given what you are saying possibly premature flat battery, but difficult to be certain
     
  3. secureiam

    secureiam

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    the question is can you see it in ricochet monitor?
     
  4. whyme!

    whyme!

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    Removed battery, replaced contact flashing red now i see it as a tamper fault
     

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  5. whyme!

    whyme!

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    Just replaced with new battery, now ok. Thank you

    Why does ricochet monitor not show battery as low?
     
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  7. secureiam

    secureiam

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    its difficult say without knowing the history and looking at the logs as to whats gone on.

    you should have got a low bat warning.

    how old is the device?
     
  8. whyme!

    whyme!

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    Had a new battery within last 12 mths, normally I have received a low battery but not this time.
     
  9. secureiam

    secureiam

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    Heavy use?
     
  10. whyme!

    whyme!

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    No, that door gets the least amount of use.
     
  11. secureiam

    secureiam

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    anything hoping through it?

    12 months diesnt sound long if its hardly being ued
     
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