Texecom Ricochet PIR's False Low Battery Error

[Dazzajon]

I've got a Texecom Premier Elite 12 which had been powered down for about a year until recently when I got it back up and running.
I've got 2 x door contacts and 1 x PIR that are wireless Ricochet devices and after powering up the system, the wireless PIR was reporting low battery which I replaced with brand new out of packet battery. PIR still reporting low battery. Tried the other new battery (2 in packet) but the same. Checked the batteries with a tester to confirm ok, and even the one originally in the PIR was showing as still pretty decent. As the PIR quite old and looking online which said sometimes problems with the tamper switches can report as low battery figured PIR must've gone faulty so removed it from the panel and ordered a new one.

My panel was on firmware version 2.10 so in the meantime I flashed the firmware to the latest v6 version which went as it should. The new PIR turned up yesterday so learned it with the panel which went as expected... but that too is showing a low battery fault! The new PIR came with a new battery too.

New PIR, another new battery, reporting a low battery fault - something other than the PIR must be generating the low battery fault...

Anyone any suggestions / ideas?

 

[secureiam]

Hmm, low battery faults report as tampers sometimes never seen a tamper report as low battery.

Not sure how you tested the battery and the result so can’t comment on that.

Low battery without a zone number isn’t a device battery fault.

When flashing from 2 to 6, better to delete the wireless devices off first, default, flash panel, reprogram and re,earn the devices.

When replacing batteries best to tamper the devices several times after replacing battery before replacing it.

 

[secureiam]

I suspect given the panels age and been sat for a year and no zone info it’s likely to be referring to the panels back up battery, but guessing as don’t know the exact phrase you are seeing.

 

[Dazzajon]

Some screenshots attached which will hopefully give you a better idea.
I have earlier today reset the ricochet expander removing all the wireless devices and re learned them again which made no difference.
The thing that seems odd to me is that when the PIR is first learned, the keypad and Ricochet monitor shows a tamper error because of course the front of the PIR is off, but only registers the low battery fault when the front cover is put back on - this was another reason why with the old PIR I thought maybe a tamper switch fault or something.
Yep, have been pressing the tampers after removing a battery to clear any residual energy and leaving a good couple of minutes before replacing it.
Batteries tested with a hand held battery tester - put the battery between the contacts and it provides a read out.

 

[secureiam]

Zone 13 is a compact pet wise. They haven’t made these for several years now so certainly any replacements at best would be new old stock with batteries in them being old.

Cant speak for your tester as it may or may not be one for lithium batteries, tester I use gives a condition and voltage, from memory at 2.82V is the critical voltage for it to function may have to double check it’s been a while as we replace them every two years and don’t usually see power faults.There maybe a guide on the Texecom forum as what to expect based on voltages but can’t place my hands on it at the minute.

After removing all your pirs from the expander, default the panel.
Then add the sensors and reprogram I would not send old profile data back from a v2 into a v6 after updating the wintex profile, I don’t trust wintex enough when jumping so many panel versions to send a profile back.

If your sure the batteries are good and you have defaulted the panel etc as suggested then you need to speak with Texecom or an installer that can do the tests for you, not sure an installer would get anything different mind as you appear to have done things correctly.

I was never a fan of the compact pw-w, but not a fan of petwise detectors full stop!