Texecom Smartcom Self Installer Connect Code

[carcamerarig]

Hi guys
After a bit of help, I need a self installer code mentioned in another thread, installed a replacement 24 poly (old one was 17 years old) and picked up a couple of smart com connects. As Im not a registered installer could someone pm me the self code please so I can finish the install?
I do have a second unit to install at my works unit, will that work with the self installer code being more than one location?

cheers J

 

[secureiam]

You need to speak with Texecom to get the self installer code, I do not know what the crack is with the self installer code.

 

[Mrjollyjoe]

struggling with this, can get code from key pad but keeps saying need installer id

was working perfect after for some time years even!, new phone wants me to re-log in but with my email is saying wants an installer id, if i select new user i.e not an installer it says email in use...

looked on google and i can create account as installer (info provided by texecom) with zeros in vat number and company number but still asks for installer id? ive even used a new email but cant find an installer id on my 'new account' and it would not work selecting adding new user...

am i going crazy or am i doing something wrong please help i really rate the texecom system...

 

[secureiam]

really should be a new thread, what version app are you on and what version panel are you on?

The V1 app doesn't use email to login, V2 does

 

[Mrjollyjoe]

Ive been on version 2 since its release, its on an elite 24.

Got a new phone as i broke my old one and when i went into the app it asked me to log in, put in user which is my email as before, got the app code of panel etc but it now wants an installer id and i cant seem to get around it? used to be option for just a plain login with no installer but i cant see that, was working perfectly on old phone up until now.

I do have a texecom cloud login (had it for ages since i first got the alarm) but i cant seem to see an installer id, only a unique id which does not seem to work? wondering if its so old and ive never really logged in its no longer active.

 

[secureiam]

don’t need an app code as you already have an account.

Just log in to the app with email and password.

Then use your user code to login in fully.

The system things your trying to set up from scratch.

 

[Mrjollyjoe]

Firstly thankyou for you patience and help so far, i really appreciate it,

When i install the app from a fresh i get this screen, if i select installer obviously i need the id, if i try create a new account it rightly says my email is already registered with texecom!

 

[sparkymarka]

As below

 

[secureiam]

already has an account.should already be registered. Only a change of phone.

so just login

 

[Mrjollyjoe]

I tried a completely new email and did as above but still could not get an installer code?

Anyway i emailed texecom customer support with the issue, they asked for the panel GUID, i sent them that and he must have reset something, when i logged on it just worked normally with email them panel code as you described above @secureiam

Thankyou both for your help, you have both helped me before with other bits and I am extremely grateful

 

[Gary8827]

I tried a completely new email and did as above but still could not get an installer code?

Anyway i emailed texecom customer support with the issue, they asked for the panel GUID, i sent them that and he must have reset something, when i logged on it just worked normally with email them panel code as you described above @secureiam

Thankyou both for your help, you have both helped me before with other bits and I am extremely grateful

Where can you find the GUID?

 

[secureiam]

Where you looking, in wintex or in the cloud account?

 

[Gary8827]

Where you looking, in wintex or in the cloud account?

mrjollyjoe said this is needed to be able to add a system ti the cloud, like him I’m a self installer without an installer code

 

[Gary8827]

I've just been trying to find the information online, but nothing seems to mention a GUID

 

[sparkymarka]

Only thing I know of is the unique ID …Which you can find in engineers utility….