Texecom UDL password wrong issue

[Rudie]

Hi everyone, got this issue with alarm system Texecom premier elite with the hard wired comic module where I had builders in and they messed up sensor wiring.

The panel eventually got locked out and I had to use wintex to enter a code to get another code out to unlock the panel. All worked fine.

But when I tried to connect wintex back to the panel or use the app on phone I can’t connect. App comes back with the picture below and the wintex app just doesn’t connect saying wrong credentials.

Even though the zones are still named correctly, I’ve lost access to 1 key part arming and full arming and there is like a double tone when I get the arming countdown.

Does anyone know how to regain access to the panel - ie get the new UDL code out? I’m hoping it’s embedded in the panel somewhere. I have the master code and engineer codes still working.

Thanks in advance.

 

[secureiam]

its in the panel

Engineers code/ 7 yes, then it will be 5 or 6 for udl options depending on firmware abdd nodules in use, yes to that until you get to udl passcode

 

[Rudie]

Hi I can’t seem to get into engineer mode now
I have 2 codes, one was arming user and one other one an engineer user. When I type in engineer code it was welcome master but when I press 7 I get nothing - when I press menu, there is an option to enable engineer mode which doesn’t really give me much.

 

[secureiam]

welcome back master is not the engineers code

 

[Rudie]

Found the option in panel and the udl code is what I’m expecting and set to in and wintex

 

[Rudie]

I’ve tried to do a factory reset by opening the lid, turning off mains and disconnecting battery, turning on power and pressing tamper switch 3 times.

Still have the same codes present. So guess it didn’t work.

 

[sparkymarka]

Why …? . Thought you have got in via wintex ?

 

[Rudie]

Can’t get in via winter. Used to be able to but when using the same wintex creds it says can’t connect

 

[secureiam]

Download latest version of wintex from texecom

 

[Rudie]

still got the same issue with version 8 of wintex.

"Connection with control panel could not be established - Please check settings and try again!"

 

[secureiam]

Version8.x. ? As 8 isn’t the latest version and they updated security certificates when they release new versions I believe

So old versions won’t work for smart com

 

[sparkymarka]

How are you connecting to the panel ? Via usb com and comport ?

 

[Rudie]

version 8.2 im using,
trying to connect over network as i have the comip hard wired option
also trying to connect via the iphone app

 

[secureiam]

okay so check internal ip address of com ip module in setup modules

check ip address ip wintex matches

if you are using away from home then you need a vpn or port forwarding

 

[Rudie]

Hi
The internal ip address is correct and as expected within the control panel . I can ping successfully the ip from computer and when I enter in the ip address into web browser I get the comip layout diagram.

Don’t think I’m using away from home but got port forwarding already setup as part of initial configuration.

I did lose the ability to one button part/full arm the system but added that back in.

The other strange thing is that when armed I get a double kind of chime out the control panel - one normal chime but the new / other one is a lot louder