- Joined
- 27 Sep 2004
- Messages
- 1,300
- Reaction score
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- Country
Been at a regular customer of mine today, who has an engineering business.
They have been having power cuts recently, fairly frequently, approximately one a month for the last 6 months.
Each time it's usually not for very long however it is a serious inconvenience as machines shut down and take time to get going again.
Anyway today I was there and there was a quick 'blip' of about 2 seconds, the boss there says he's had enough and gets an email of complaint sent to WPD...
20 minutes later WPD phone up and explain that it sounds like possibly an insulator is breaking down and every so often this is causing the auto trip at the substation to operate. He is going to arrange for a helicopter to fly over the lines and try to locate the problem..
I must say, I think this is pretty good customer service.
They have been having power cuts recently, fairly frequently, approximately one a month for the last 6 months.
Each time it's usually not for very long however it is a serious inconvenience as machines shut down and take time to get going again.
Anyway today I was there and there was a quick 'blip' of about 2 seconds, the boss there says he's had enough and gets an email of complaint sent to WPD...
20 minutes later WPD phone up and explain that it sounds like possibly an insulator is breaking down and every so often this is causing the auto trip at the substation to operate. He is going to arrange for a helicopter to fly over the lines and try to locate the problem..
I must say, I think this is pretty good customer service.