Vaillant turbomax plus 828E occasional fault " F28 &quo

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Well folks having read some extremely helpful advice on this site I wonder if I anyone could kindly help me so I can sound knowledgeable when the plumber turns up . Other posts don't seem to hit my problem.

I have a combi boiler- Vaillant turbomax plus 828E (VUW GB 282/2-5) about 7 years old I would say- which is intermittently faulty.

The boiler works fine to provide hot water and has never failed to ignite when hot water is called for.

When I now fire up for central heating, after no heating use during this summer it often locks out with a F28 fault code. It was fine last winter and I have changed nothing.

On initial heating start-up there’s some clicking from the diverter valve the pump starts up, and the sound of some gas firing. The orange light comes on for a second or so and then goes out . After a few tries at getting going the red light and F28 fault code appears. But, most of the time it will work fine and provide heating correctly although it often seems to fire only on the 2nd or 3rd attempt when I watch it. Then during the heating cycle it can lock out with the same fault.

I had a similar problem during the summer when the boiler tried to keep its internal hot water reservoir warm. In that case the boiler would very occasionally lock out when heating was required for that purpose but I can’t remember the fault code. I switched off the keep-warm function and the fault went away (until now!).

There was a old diverter valve on the floor underneath the boiler when I moved in to the house late last year. The heating system pressure is about 2 bar presently and the gas supply is good I believe.

Any help or suggestions would be very welcome.

Regards
Pheasant Plucker
 
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Sounds like ignition problem. Pressures may need re-setting. I would assume it fires at full rate for HW hence why it doesnt affect it.

Get it serviced.
 
The original diverter valve failed within 2-3 years and many have now been replaced.

Its likely that you have not bothered to get your boiler serviced and it probably only needs a little attention.

Whilst I welcome customers who show an interest in their boilers inner workings and get them serviced regularly, I do have a reservation about the customers who think that they are more knowledgeable than I am.

The problem is that a few people think that all plumbers are ignorant and left school at 14 and have no intelligence at all. None would ever have "O" levels let alone a degree.

The mere fact that you have engaged a "plumber" rather than a boiler engineer implies that you may be one of those unfortunates.

The better boiler engineers are well trained and highly skilled ! I have met three with PhDs !

Tony
 
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Thank you Gents for your replies.

From what you say then gas pressure is lower for heating than for hot water? That makes sense.

Tony-Sorry if I offended you by saying “plumber” and not “heating engineer”. Personally I have great respect for Plumbers but the word engineer is over used. I have taken the trouble and time to read just about every post I can find on my topic, so sorry if that makes me sound like I a know-all.

Anyway, the boiler has been serviced regularly looking at all the initials and dates on the flap. I’ve not been in the house that long but I’ll take your advice of course and get it serviced again and report back. I rang a few people before trying the forum and got unhelpful advice like- you might need a new boiler- hence the questions here. I just want to know a little about the problem in case I get ripped off.

Thanks again
 
The 828 is a relatively new boiler model and is totally repairable.

Be aware that those without diagnostic skills will often try to get a job of installing a new one which any "plumber" can do.

A plumber is someone who deals with "plumbing" thats water supplies, bathrooms, wastes and WCs etc.

A boiler engineer specialises in boilers and understands how they operate and can diagnose any faults on them.

Best that you look for someone who will give a no-fix no-fee.

Tony
 
I do sympathise with you... we also have the same model boiler with the same intermittent problem!

Apparently they are one of the most expensive and most reliable boilers - LOLl!

The only reliability with them is that every 12 - 24 months you HAVE to take out boiler insurance to cover the cost of replacing the diverter valve every time!!! I think these boilers were designed to keep the boiler engineers in a job!

We have previously had a BAXI and a WORCESTER boiler in our previous houses - with absolutely no problems at all. We moved into this house with a brand new boiler (the above mentioned Vaillant model) fitted not long before they put it up for sale and just after about a year of its life the problems began.

ANYONE READING THIS... DO NOT BUY A VAILLANT!

And just to finish... the clue of a diverter valve on the floor at your house is a very good clue, although looking at the installation manual (not the user manual) an f22 fault (which we keep getting) can also indicate a pump defect, pump lead defect or not enough water in the system.

Either way, be prepared to fork out a fortune every year for insurance - for parts that cost nowhere near that.

This is not a dig at what engineers charge but purely a dig at VAILLANT who designed and produced the piece of expensive trash!

sorry - had to get that off my chest!

MAY BE WORTH CALCULATING IF A CHANGE OF BOILER IS CHEAPER IN THE LONG RUN IF YOU PLAN TO STAY IN YOUR HOUSE FOR A LONG TIME AHEAD!? - I THINK WE MAY CONSIDER IT WHEN WE CAN AFFORD IT OR IF ANY SPECIAL DEALS COME UP.

Regards
 
To anyone reading the previous post please be aware that its nonsense and apparently from someone who does not expect to pay for boiler servicing and maintenance.

Also note that he is inconsistant ! He starts by saying he has the same fault ( F28 ) but then goes on to say his fault is F22. He has also replied to a posting from three years ago!

Vaillant have had a few problems with most models. Those models initially had a diverter valve which failed within 2-3 years. Later models were subject to a recall for burner seals. Apart from that they are pretty reliable boilers.

His boiler was probably fitted without cleaning the system and he is now reaping the dividends of a cowboy installation.

The only thing wrong with Vaillant now is their technical advice department. They dont answer phone calls or reply to emails. I did email their technical director but he did not reply either!

Tony Glazier
 
Hello, Ginger here, just put my lipstick down to reply to this...........Well I did get a bit mixed up with my "F in" codes, sorry, but I had both faults, F28 first, and as for the cowboy installation, it was fitted when we bought the house, so is now about 8/9 years old, 2 when we bought the house. The boiler had all the problems we described this is now the 2nd/3rd diverter valve to be fitted / replaced, if there was a problem ....... nobody called us to offer a solution, so no customer care there then, the cowboy who fitted it is Peter O'Neil in Cwmbran, NOT a cowboy outfit I think !

So perhaps you had better get of your "pre-conceived ideas" horse and understand that problems do occur and even when things get serviced properly (by P O'Neil and British gas) they can still go pear shaped.................No dig at Engineers, My partner is an aircraft engineer, we know what a standard is and what it is needed for.............
 
If the Vaillant diverter valve was an aircraft part it would be about £1400 and not £94 !

If the later type of diverter valve was fitted they these only normally fail if the system water is dirty.

Tony
 
Very true about the price !!!, the system has an inhibitor in it, the water is not green, so who knows, a Fri afternoon one................?
 
so just to confirm f.28 is no gas ?

house m8s havent had a shower in 2 days this is getting urgent

help plz !!!!!!
 
so just to confirm f.28 is no gas ?

house m8s havent had a shower in 2 days this is getting urgent

help plz !!!!!!

Better to start your own post mate and list all of the problems/details pertaining to your boiler/situation. Age and exact model of boiler and exact nature of fault.

Not being an @rse as I know very little about Valliant boilers just offering advice.

Tony
 
Hi Mate, I've had the same intermittent fault on my Turbomax for about 5 years, I've looked at all different things it could be. It finally stopped working completely on the coldest night of the year so far. I checked all the electrical connections out, all seemed okay, looked at the circuit board and that was okay. I then got as far as the Fan Assembly. The Fan Assembly has got two rubber pipes connected to it, they are Blue & Clear in colour, I pulled the Clear one off first and blew into it, I heard a switch click and the Boiler Burst into life. I switch it off completely then blew into the pipe repeatedly and could hear the switch clicking. I pushed the pipe back onto the Fan Assembly nipple and switched it on and it worked. Not taking any chances and knowing what was the problem I searched the net for a replacement part. The Vaillant Part Number is 00200182138 (Fan Proving Switch). I rang the local Plumb Centre and they had the part in stock, they gave it a catalogue Number of 475939. It cost me £32.70+vat. I have installed the new part, it took 10 minutes and the boiler is working a treat. P.S Make sure to put the Blue pipe to P2 and the Clear pipe to P1. Hope this helps.
 

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