Hi everyone,
We had a Vizo boiler installed back at the end of June (2008) as we had to upgrade our very old backburner system.
At the start of this week it stopped working and displayed an F4 error code on the display.
Since then we have had the initial guy who installed it out to have a look who reset it, and then said it was still showing the same error so to contact the company (heatline) directly as its still under warrenty.
We then waited days (without heating or hot water) for the engineer to come round who said he wouldnt touch it because apparently the flue kit used to install it didnt have a heatline sticker on it, he temporarily put the warrenty on hold until we replaced it with an official heatline flue (We didnt get the right flue kit for the boiler originally apparently, which meant the installer had to get another one at time of install.)
So, now we have the installer back on the case trying to source the correct "heatline" flue kit and install it so we can call back the engineer to finally look at it, tell us whats wrong and get it fixed!
I wondered if anyone could give us any advice regarding the above situation and also shed light on the likely problem that we have with the boiler bearing in mind the F4 code?
(We were told by the installer it could be an ignition problem. I wonder if, worst case and we are not covered by warrenty, if this can be replaced?)
We understand Vizo and heatline boilers are budget boilers, unfortunately when we had our old system condemned without warning, we simply had no choice but to get what we could afford.
Any advice, insight and help would be greatly appreciated!
Thanks,
We had a Vizo boiler installed back at the end of June (2008) as we had to upgrade our very old backburner system.
At the start of this week it stopped working and displayed an F4 error code on the display.
Since then we have had the initial guy who installed it out to have a look who reset it, and then said it was still showing the same error so to contact the company (heatline) directly as its still under warrenty.
We then waited days (without heating or hot water) for the engineer to come round who said he wouldnt touch it because apparently the flue kit used to install it didnt have a heatline sticker on it, he temporarily put the warrenty on hold until we replaced it with an official heatline flue (We didnt get the right flue kit for the boiler originally apparently, which meant the installer had to get another one at time of install.)
So, now we have the installer back on the case trying to source the correct "heatline" flue kit and install it so we can call back the engineer to finally look at it, tell us whats wrong and get it fixed!
I wondered if anyone could give us any advice regarding the above situation and also shed light on the likely problem that we have with the boiler bearing in mind the F4 code?
(We were told by the installer it could be an ignition problem. I wonder if, worst case and we are not covered by warrenty, if this can be replaced?)
We understand Vizo and heatline boilers are budget boilers, unfortunately when we had our old system condemned without warning, we simply had no choice but to get what we could afford.
Any advice, insight and help would be greatly appreciated!
Thanks,