My partner and I have personally lost respect for plumbers. Most of them do the job for money and feel they don't owe their customers a duty of care. 10% are genuine and 90% are cowboys who studied plumbing because they needed something to get them off the dole queue.
Since Dec 24 we have had problems with our heating and till today had no resolution.
We had loud vibrating noise in our pipes in the airing cupboard and called Glowarm whom we had paid for 3 years for servicing without claiming a thing. Glowarm who are meant to be a reputable company and serviced our fairly new system (2005) came round 3 times and changed three different things (timer, valve, thermostat) but nothing worked because it was all guesswork and when they finally returned our call it was to ask us why we stopped our direct debit. We hired another plumbing firm One stop plumbing and they came four times, flushed the system, changed our 3 port valve and changed our bedroom valve all for a nice sum of £585 plus VAT and left us with a boiler that didn’t work either. It started switching to reset. Each time we called they sent us the same useless engineer who asked me (a lawyer) what I think the problem might be. We called another company again who are now coming on Monday after the One stop threatened to charge us for their next visit (forgetting that all the visits they made so far had not solved our problem and left us (with a small child) with no heating for 3 weekends. We have no idea when we would have heating. I read on this site plumbers accusing people for paying comboys and I just laugh. Is cowboys written on anyone’s forehead? All the engineers that visited our home were Corgi registered but all they are interested in is taking your money. They have no sprit of excellence. We paid lots of money to ‘corgi' registered engineers with big names, Glow arm, one stop plumbing , took six days off in all to wait at home yet we are still without heating as we speak.
Can you blame customers for accusing plumbers of not having any pride in their job and loosing faith in the whole plumbing industry?
Since Dec 24 we have had problems with our heating and till today had no resolution.
We had loud vibrating noise in our pipes in the airing cupboard and called Glowarm whom we had paid for 3 years for servicing without claiming a thing. Glowarm who are meant to be a reputable company and serviced our fairly new system (2005) came round 3 times and changed three different things (timer, valve, thermostat) but nothing worked because it was all guesswork and when they finally returned our call it was to ask us why we stopped our direct debit. We hired another plumbing firm One stop plumbing and they came four times, flushed the system, changed our 3 port valve and changed our bedroom valve all for a nice sum of £585 plus VAT and left us with a boiler that didn’t work either. It started switching to reset. Each time we called they sent us the same useless engineer who asked me (a lawyer) what I think the problem might be. We called another company again who are now coming on Monday after the One stop threatened to charge us for their next visit (forgetting that all the visits they made so far had not solved our problem and left us (with a small child) with no heating for 3 weekends. We have no idea when we would have heating. I read on this site plumbers accusing people for paying comboys and I just laugh. Is cowboys written on anyone’s forehead? All the engineers that visited our home were Corgi registered but all they are interested in is taking your money. They have no sprit of excellence. We paid lots of money to ‘corgi' registered engineers with big names, Glow arm, one stop plumbing , took six days off in all to wait at home yet we are still without heating as we speak.
Can you blame customers for accusing plumbers of not having any pride in their job and loosing faith in the whole plumbing industry?