In the interests of balance;
Ask yourself whether Intergas;
-are open all week, and weekend, for your call
-have 320 dedicated service technicians in the UK on the road working 7 days a week
Nope, they're reliable enough not to need that kind of backup
-have a market share in the UK than is even 5% of what any one of the two market leaders sell
They're a boiler manufacturer, not a marketing machine, and they've not been in the UK as long as the "market leaders" either so it's hardly a fair comparison. Nevertheless, better to have a small number of very good products than a large number of average ones
-have a solid financial backing in the UK
Haven't seen figures, but as they're trying to grow the business I'd expect them to be well backed
-have been selling in the UK for how many years?
Long enough
-have taken steps to deal with limescale buildup, which is a problem in hard water areas in a bithermic heat exchanger boiler?
Check your benchmarks and you'll see that it's a requirement to fit a scale reducer where water hardness exceeds 200ppm. I belive this is for all boilers, not just IG
-have a relationship with other importers such as Atmos which used to sell a near identical product
Does this matter?
-were wise to use a casing made of plastic
Looks pretty metallic to me. Could equally ask whether Worcester/Vaillant etc are wise to use plastic and rubber gas pipes/diverter valves/auto air vents etc etc
There are a few on here, the vocal minority, that push Intergas loudly because they believe it is a good product.
Time will tell, but the concept of a bithermic heat exchanger is not new, Potterton, Worcester and Ferroli have all used this design in the past. And subsequently dropped the idea.
See the discontinued Ferroli Modena below;
http://www.ferroli.co.uk/wp-content/uploads/downloads/2012/05/Modena-102-Manual.pdf
Perhaps I have been around too long, but it irritates to see old ideas being touted as new.
I dont think anyone's said it's a new concept, but they have found a way of making it work