Got an unusual one here. We were getting some builtin cupboards for the bedroom. All well and good, and then the carpenter suddenly said ' Do you want them primed'. We'd assumed they would be, so were surprised to find it would cost more (about 25% more).
We sent an email saying we were surprised, asking for another quote, and a 'is this the best price' email on Tuesday evening. On Wednesday morning he sent an email saying 'yes, final price' etc. By Wednesday evening (without any further correspondence) he sent an email saying he'd done them and could he come around.
Now I don't think we'd agreed he could go ahead. We were still discussing final prices etc. Yet he's now getting annoyed.
Where do we stand? I don't mind paying more, but 25% is a lot, and we hadn't actually given the go ahead.
What should we do?
ta
We sent an email saying we were surprised, asking for another quote, and a 'is this the best price' email on Tuesday evening. On Wednesday morning he sent an email saying 'yes, final price' etc. By Wednesday evening (without any further correspondence) he sent an email saying he'd done them and could he come around.
Now I don't think we'd agreed he could go ahead. We were still discussing final prices etc. Yet he's now getting annoyed.
Where do we stand? I don't mind paying more, but 25% is a lot, and we hadn't actually given the go ahead.
What should we do?
ta