Worst parcel delivery company.

[scbk]

Has to be better than just having a parcel chucked in your general direction.

Not for me, it seems pointless to have a delivery company that takes a parcel to the correct address, then takes it away again.

Even if you leave a delivery note on the order, and a note on your door, and there's a box to leave parcels in, and plenty of outbuildings to choose from. They leave a note to say they will be back tomorrow , even though I'll be out then too

 

[Brigadier]

Or its back at the delivery office, at which I queued for almost an hour the other day, to pick up the piddly little parcel

 

[opps]

Hermes that have people delivering in their own cars don’t get paid much.

That may well be the case. I am currently working for Colin the Pointer. He is a lovely fellow, that happens to be of P*kistani extraction. He was telling me that a family me member is earning about £140 per day working for amazon, whilst driving their (supplied) electric van. Aditmittely, each delivery was the on same "estate,

I very much doubt that he will the same kind of money after christmas though

 

[securespark]

I have had success with Hermes with stuff that's not breakable like clothing.

 

[johnny2007]

DPD next day means in 4 days time.
They seem to be on a different galaxy...

 

[Exedon]

UPS should have delivered a large box of press fittings here last week. Sent email saying delivered to your front door. Atteched picture of box in front of a while upvc door ours is oak.
After many emails we finally sorted that they delivered to correct house number but to a road not a street in a similar named village 12 mls away.
UPS then asked if I would make a trip to collect myself!

 

[opps]

A few year ago, a client went on holiday but forgot to pack her contact lenses.

I phoned FedEx, UPS etc and they explained that the delivery to Greek Cyprus would take 4 days because of a bank holiday in Turkey.

I then phoned Parcelforce and was assured that it would be a guaranteed 48 hour service (for £65). I spent 40 minutes travelling to their North Acton depot to make sure that I didn't miss the day's cut off point. The bloke behind the counter took all of the details and the £65, and told me that if it isn't delivered in 48 hours, I would get a full refund.

The customer was only in Cyprus for 2 weeks. The delivery never turned up. I phoned Parcelforce, they said that the package would be returned to the customer's home in Hammersmith. 6 weeks after I handed them the package, it was delivered to her home address.

I rang parcelforce to get a refund for the £65. The snotty woman on the phone told me that I had waited too long to apply for a refund. I asked why I had not been informed of the time limit when I had rung them a month earlier. She then blamed me for not reading the terms and conditions. I explained that I had not entered the info into the computer (the guy behind the counter did) and thus had not been granted an opportunity to read the said terms and conditions. She refused to back down, I grumbled, considered taking them to the small claims court, and then just gave up.

 

[diy_fun_uk]

I have had success with Hermes with stuff that's not breakable like clothing.

I used them back in 2016/17 when I had a go at selling keep fit supplements, so not breakable items. Used them because they were the most cost effective and on top of other fees, I had to try and make at least some profit!

I reckon I sent out about 50 packages in total (as you can tell my Del Boy moment didn't amount to much!) and if I recall correctly, only 1 customer reported an issue.

 

[cwhaley]

UPS. We use them at our company and send probably 250-400 parcels/barrels a week with them. We also organise collections through them.

Frequent missed collections, late deliveries with no real explanation of why, etc. etc.

 

[cwhaley]

I rang parcelforce to get a refund for the £65. The snotty woman on the phone told me that I had waited too long to apply for a refund. I asked why I had not been informed of the time limit when I had rung them a month earlier. She then blamed me for not reading the terms and conditions. I explained that I had not entered the info into the computer (the guy behind the counter did) and thus had not been granted an opportunity to read the said terms and conditions. She refused to back down, I grumbled, considered taking them to the small claims court, and then just gave up.

Our local Post Office call them Parcel Farce.

I sent a valve record player with them, with excellent packaging, even paying for insurance. It got broken so I raised a claim. The buyer and I both answered "yes" to the question of the item being packaged adequately, but I was denied a refund because Parcel Farce said the packaging wasn't good enough (which is of course what they would say). Tried and tried to get a refund, but in the end got nowhere and just accepted the fact that the item was destroyed.

Royal Mail on the other hand are great (or at least our local postie is). He always leaves items in the bin (not on bin day...) or hidden away somewhere with a note.

 

[diy_fun_uk]

Not saying it's right, but it'll often be a case of what you don't see won't harm you when it comes to deliveries. I got a mattress delivered a few weeks back, was a company called Panther. When they opened the back of the van, my mattress was lying flat, not secured in any way as far as I could tell. There were other items around it. Who's to say if the van was fuller earlier in their run, they were maybe walking over my mattress to get to stuff and/or had stuff piled on it. Hopefully not but truth told we never know for sure.

 

[Deleted member 18243]

Online shopping has killed real shops and shopping centres and has filled the roads with ugly, dirty vans many of which are badly driven.

Bring back the local shop for local people.

 

[cwhaley]

The thing is, the High Street and shopping in general has changed largely because of the internet -- that's a change I don't think will be reversed.

It isn't necessarily a bad thing, either. Maybe our town and city centres will go back to how they were in the 18th Century, with people living in the centres (current trends show a return to towns and cities). Former shops can be used as places for food, drink, entertainment and as community spaces.

Many specialist/niche shops are doing well, however.

 

[conny]

UPS should have delivered a large box of press fittings here last week. Sent email saying delivered to your front door. Atteched picture of box in front of a while upvc door ours is oak.
After many emails we finally sorted that they delivered to correct house number but to a road not a street in a similar named village 12 mls away.
UPS then asked if I would make a trip to collect myself!

See my post on the first page, #5

 

[Odds]

Bring back the local shop for local people.