Royal Mail are cr ap!
I had to post some documents last Saturday and was asked if there were 'valuable' items in the envelope. When I replied they were Court documents the PO guy suggested First Class Mail would be sufficient. It cost me £1.24 to send them and he assured me they should arrive first thing Monday morning.
It is now Wednesday night, the documents have not arrived. I now have to copy them all again, (3 sets at 13 pages each set), send them registered post for guaranteed delivery, (but not guaranteed to arrive next day unless I pay the extra fee), and the fee is likely to be around £6.50! Not to mention the time spent on the phone to the Court each day to see if they have arrived. Plus the time, cost and frustration involved phoning Royal Mail on an 0344 number with, as JBR has stated, about 5 different options with half a dozen sub options to go through, before finally getting an automatic response telling me the department I was trying to contact, (complaints), was a different number and to hang up and ring it direct.
I calm down enough to ring this other number, another 0345, go through another 3 options with various sub options to be once again told by an automatic voice that standard first class and second class missing mail cannot be tracked as they don't have the facilities to do so!
I had to post some documents last Saturday and was asked if there were 'valuable' items in the envelope. When I replied they were Court documents the PO guy suggested First Class Mail would be sufficient. It cost me £1.24 to send them and he assured me they should arrive first thing Monday morning.
It is now Wednesday night, the documents have not arrived. I now have to copy them all again, (3 sets at 13 pages each set), send them registered post for guaranteed delivery, (but not guaranteed to arrive next day unless I pay the extra fee), and the fee is likely to be around £6.50! Not to mention the time spent on the phone to the Court each day to see if they have arrived. Plus the time, cost and frustration involved phoning Royal Mail on an 0344 number with, as JBR has stated, about 5 different options with half a dozen sub options to go through, before finally getting an automatic response telling me the department I was trying to contact, (complaints), was a different number and to hang up and ring it direct.
I calm down enough to ring this other number, another 0345, go through another 3 options with various sub options to be once again told by an automatic voice that standard first class and second class missing mail cannot be tracked as they don't have the facilities to do so!
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