Year old motorised valve is stuck on HW only

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Hi all

my motorised valve 3 port is stuck on HW only. It’s only over a year old so don’t think it’d be the pipes and switching to manual (opening both channels) is smooth enough with the lever.

mom going to attempt to replace the motor but just thought I’d post for advice in case it may be something else?

The system is fairly old and could do with swapping out to a combi but hoping to hold off on that until the Spring.

Am I thinking too simply just assuming it’s the motor which is only just over a year old? Could it be a part within the older system that is at fault.
 
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Failed motor is possible, but so is the valve not receiving any power from the controls, or a disconnected neutral.
Further testing is required.
 

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