Hi all
My partner bought a piece of flatpack furniture made by a company I've never heard of but who seem to be legit (Tvilum). It's a shoe-tidy thing.
The issue is the predrilled holes (although they align on opposite pieces) have been drilled about a couple of centimetres too low so the doors catch on an attachment at the bottom and don't sit flush at the top. I've checked the manual and there appears to be only one way the thing will go together. I cannot see anyway that it could be user error but will hold my hands up in shame if it is.
Their customer services have refused to communicate with me (they replied to say they only hold business to business contact) so I've had to contact the seller Abdads Furniture in Wales who have forwarded my issue. The only trouble is it's been two weeks ...
Anyway my question is - despite computer-aided manufacturing and QA checks - how likely is it that mass produced furniture can still be subject to errors?
For instance we've had bits from Ikea but never had an issue like this.
My partner bought a piece of flatpack furniture made by a company I've never heard of but who seem to be legit (Tvilum). It's a shoe-tidy thing.
The issue is the predrilled holes (although they align on opposite pieces) have been drilled about a couple of centimetres too low so the doors catch on an attachment at the bottom and don't sit flush at the top. I've checked the manual and there appears to be only one way the thing will go together. I cannot see anyway that it could be user error but will hold my hands up in shame if it is.
Their customer services have refused to communicate with me (they replied to say they only hold business to business contact) so I've had to contact the seller Abdads Furniture in Wales who have forwarded my issue. The only trouble is it's been two weeks ...
Anyway my question is - despite computer-aided manufacturing and QA checks - how likely is it that mass produced furniture can still be subject to errors?
For instance we've had bits from Ikea but never had an issue like this.
