Hi guys,
Hope someone from here can help out with the issues I’m having with Thames Water, who are present seem to abstain from their responsibilities due to the pandemic….
Issue 1 - I’ve applied for the Lead replacement scheme, I have replaced the lead pipes within my property, it’s been signed off and accepted by Thames. They have come out and determined that there is a 22mm poly pipe and won’t change the communication pipe to the industry standard 25mm pipe, however in their notes, they mention that, any piping determined to be smaller than 25mm will be replaced.
I’ve challenged them on this, however they are not budging, more info around the lead replacement scheme can be found here - https://www.thameswater.co.uk/media...y/lead/lead-pipe-replacement-request-form.pdf
It does state the following:
“The new pipe we install will be the same size as our existing communication pipe – unless this is below the industry-standard 25mm diameter. If our existing communication pipe is narrower than this, we’ll replace it with a 25mm diameter pipe.”
Issue 2 - my plumber was unable to turn off the water to the house, as we want to change the Internal stop valve, Thames Water have stated that due the pandemic, they will not change unless its an emergency (basically if my house is flooded) I’ve asked for further info regarding this ploy change, but they are unable to show me, where on the their website its states this.
I will be officially complaining about the above two problem, would love to hear from your guys too.
Thanks in advance.
Hope someone from here can help out with the issues I’m having with Thames Water, who are present seem to abstain from their responsibilities due to the pandemic….
Issue 1 - I’ve applied for the Lead replacement scheme, I have replaced the lead pipes within my property, it’s been signed off and accepted by Thames. They have come out and determined that there is a 22mm poly pipe and won’t change the communication pipe to the industry standard 25mm pipe, however in their notes, they mention that, any piping determined to be smaller than 25mm will be replaced.
I’ve challenged them on this, however they are not budging, more info around the lead replacement scheme can be found here - https://www.thameswater.co.uk/media...y/lead/lead-pipe-replacement-request-form.pdf
It does state the following:
“The new pipe we install will be the same size as our existing communication pipe – unless this is below the industry-standard 25mm diameter. If our existing communication pipe is narrower than this, we’ll replace it with a 25mm diameter pipe.”
Issue 2 - my plumber was unable to turn off the water to the house, as we want to change the Internal stop valve, Thames Water have stated that due the pandemic, they will not change unless its an emergency (basically if my house is flooded) I’ve asked for further info regarding this ploy change, but they are unable to show me, where on the their website its states this.
I will be officially complaining about the above two problem, would love to hear from your guys too.
Thanks in advance.
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