When a letter from the Metropolitan police commissioner was
leaked to the Guardian this week warning that from September his officers would no longer attend unnecessary mental health calls, Lee Freeman had a jolt of recognition. [He] had issued a similarly blunt deadline to health partners back in 2019 when he decided far too much police time was being spent attending calls over concerns for welfare, mental health incidents or missing people.
Then, Freeman’s force was receiving 25,000 such calls a year – 11% of total demand. His officers were deployed to 78% of these. Most were unnecessary and 75% came from other agencies, Freeman recalled.
He came up with what became Right Care, Right Person (RCRP), a strategy of deploying officers to only the most essential mental health-related calls and diverting the rest of the cases to dedicated health professionals. It is so successful that it is now being not just copied by the Met but turned into
a “national partnership agreement” to be adopted across England and Wales.
Three years on from implementing RCRP, Humberside police attend an average of 508 fewer incidents a month, saving 1,440 officer hours each month, according to Freeman.
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