Imitation cordless drill batteries

[freddiemercurystwin]

I have never paid for postage to return an item in 20 odd years I've been using Amazon and must have returned hundreds of items, I've had refunds or replacements for numerous items beyond the standard years warranty, you must be doing it wrong. Amazon customer service and their whole ordering process is exceptional.

 

[morqthana]

Perhaps you can explain then why I've just paid for my own postage to return a third item to an Amazon seller; a gaming chair that is faulty, and the the Amazon returns process said "here's your shipping label" - an address in the middle of the page, with a box about the size of a stamp in the top right that invites me to affix my own postage

I can't explain that, other than to echo 100% what freddiemercurystwin said above.

Perhaps your ebay knowledge is a few years out of date; it wasn't always this easy, it's true

It is out of date, but not with Amazon - I returned something only a few days ago.

 

[morqthana]

Makita copies were good Dewalt crap

Same make?

 

[foxhole]

Same make?

No , Makita copies were “Site “, actually better than Makita originals.
Dewalt unbranded .

 

[morqthana]

No , Makita copies were “Site “, actually better than Makita originals.
Dewalt unbranded .

So this:

Makita copies were good Dewalt crap

Was a bit pointless, and misleading. If you'd bought "Site" Dewalt replacements and unbranded Makita ones you'd have been telling people that Dewalt copies were good Makita crap.

In other words, which the manufacturer they are copying is irrelevant.

 

[robinbanks]

you must be doing it wrong

No, I don't think so. I've since found a page on Amazon's own website that says there are indeed situations where I have to pay for return postage

 

[morqthana]

If you buy from a business you have the right to return unused, non-custom, items for any reason under distance selling regulations.

You do not have the right to expect the seller to pay any of your return shipping costs.

Sellers on Amazon, eBay, Etsy, or wherever, and those running their own online selling operations directly, are free to offer free returns if they want to. The platform is irrelevant to that decision, but some may provide ways to make the return process very easy.

If you're returning something because you didn't like it, or it didn't fit, or you just changed your mind, and you're asked to pay return postage, or print your own labels, or include an intimate photo, that is entirely the decision of the seller, and has nothing to do with the platform.

If you're returning something because it is faulty then the seller has to bear the cost of that, no matter what they may try and claim in their terms & conditions.

 

[freddiemercurystwin]

Three more items returned to Amazon today, one of them didn't need returning (already refunded) the second no problem, royal Mail drop off no packaging or postage required, the third was bought in September 23 but again no quibbles, post office drop off no charge. I know from experience I'll be refunded within about 15mins of me dropping it off. You're doing it all wrong Robin!

 

[freddiemercurystwin]

And two more items to send back on behalf of Mrs Mercury, no quibbles, no costs and then one item that apparently hadn't been delivered when they claimed it had, refunded before I'd even finished on the auto chat!

 

[evdamadiynot]

I bought some imitation dewalt 7.2v many many years ago
The claimed 3ah seemed a bit optimistic and proved so.
They lasted a few months before being completely worn out.
The price of a cordless tool is heavily influenced by the quality of the battery so its not a stretch to say you only get what you pay for.

 

[robinbanks]

You're doing it all wrong Robin!

Stoked for you, but I'm afraid none of your stories offer any help, insight, guidance or explanation as to why I'm having to pay to return a faulty chair.

Tell me, at what point was this mistake I made? What option did I tick/not tick, that made it some specific concrete action that I did wrong?

 

[morqthana]

Presumably it was a business, so where were they? Can you post a link to the item?

What have Amazon customer services said?

 

[morqthana]

No , Makita copies were “Site “, actually better than Makita originals.
Dewalt unbranded .

My Bosch-replacement NiMh were by Creabest.

No guarantee, of course, that anything they sell now is still any good.