Stuart Turner pump leaking, plumbers unsure on part. Please help!

[FormerMasterpiece]

Heh everyone,
Really hope someone can help.
We live in a flat and have a Stuart Turner monsoon universal 2 bar twin that was installed in February.
The small blue tubing in the photo above the pump has been damaged and was leaking badly, plumber called out to stop leak on Saturday, didn’t know what that part was and has just fobbed us off. Been to many different plumbers and none knows what the blue part is to order or get a replacement. The plumber who installed it hasn’t got back to us about it.
We are without water so this is a real pain now.
Can anyone please help identify what it is/find a replacement/do we even need it and if not, how can I fill the holes to prevent a leak when turning the water back on.
Many thanks and please help

 

[jj4091]

If you can't find it here contact them with your pics https://www.stuart-turner.co.uk/our-products/service-kits-spares/monsoon-service-kits-and-spares

 

[Johntheo5]

Heh everyone,
Really hope someone can help.
We live in a flat and have a Stuart Turner monsoon universal 2 bar twin that was installed in February.
The small blue tubing in the photo above the pump has been damaged and was leaking badly, plumber called out to stop leak on Saturday, didn’t know what that part was and has just fobbed us off. Been to many different plumbers and none knows what the blue part is to order or get a replacement. The plumber who installed it hasn’t got back to us about it.
We are without water so this is a real pain now.
Can anyone please help identify what it is/find a replacement/do we even need it and if not, how can I fill the holes to prevent a leak when turning the water back on.
Many thanks and please help

Is it a positive or negative head pump?
Have a look or post a photo to see if the copper pipe lower down directly connects the hot&cold outlet pipes, that very flimpsy bit of plastic piping seems to do so, if so then can't see any reason for not just plugging/blanking off where connected to the pipes. Just don't run either the hot or cold on their own for any extended time which is recommebded anyway.
Have you shown the photos above to Stuart Turner?, I find it hard to imagine that they would use plastic piping anywhere.

As a aside, I am now seeing conplaints from some people re (esp. the negative head) dilution of either the hot or cold outlets if only using small flow rates, the hot will run lukewarm if no cold being used and the cold will run lukewarm if no hot being used.

 

[Madrab]

Is it a positive or negative head pump?

Stuart Turner monsoon universal 2 bar twin

I don't think those are ST connections. ST pumps don't use crossovers or balancing as far as I'm aware. The ST flexi pipe's normal flexi's and their pushfit connectors are below those fittings that have the blue pipe coming from them, so they are additions. That and the flexi isolators are quite chewed for a pump that was just installed in Feb, were the flexi's, et all, renewed at the same time, by the looks of it they may not have been.

As a plumber I'd be taking them off in the short term, trouble is will the pipework then stretch, or will the pipework need to be altered.

 

[Johntheo5]

I don't think those are ST connections. ST pumps don't use crossovers or balancing as far as I'm aware. The ST flexi pipe's normal flexi's and their pushfit connectors are below those fittings that have the blue pipe coming from them, so they are additions. That and the flexi isolators are quite chewed for a pump that was just installed in Feb, were the flexi's, et all, renewed at the same time, by the looks of it they may not have been.

As a plumber I'd be taking them off in the short term, trouble is will the pipework then stretch, or will the pipework need to be altered.

You (or anyone) might have a read of this sometime and give your observations if you wish, reply to that thread please.

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